Completed Orders
- My item is incomplete or missing parts If your item has not arrived in a complete condition:For orders placed online - Please contact our Customer Service t...
- My order has been cancelled, but it appears that I have still been charged If your order has been cancelled, you will be refunded to your original method of payment within 2-5 working days. Th...
- Why have you cancelled my order or item? You're order may have been cancelled due to one of the following reasons:The items are out stock when it comes to pac...
- When will I receive my Pre-order item? Your estimated delivery date can be found on your Email 'Order Confirmation'. Sometimes the stock due date can change...
- I'm trying to return my order, but it's saying my order isn't found We're aware some customers are experiencing issues with their orders not yet showing on our returns portal. The error...
- My item is faulty If you've identified a fault with an item you ordered:For orders placed online - please contact our Customer Service ...
- How can I get a VAT receipt? VAT invoices are sent to you when your order has been processed, this will be an attachment on your 'Order Processed'...
- I'm missing an item from my order We’re sorry there’s items missing in your order.Before contacting our customer service team, please make sure to chec...
- I've received the wrong item If the item you received differs to what you ordered or expected-For orders placed online - Please contact our Custom...
- I haven’t received my gift card Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.If you still can’...