Support : FRASERS Ireland

Delivery & Collection
- Delivery Methods
  Delivery Methods
  
  Delivery Options
  
  Delivery options are presented at the checkout stage, not all delivery options may be available depending on your chosen product or region.
  Please refer to the checkout for the most up to date information on delivery options.
  Delivery Option Order Before Delivery Time Cost from (€ EUR)
  Standard Delivery 23:59 3 to 7 Days 6.99
  Bank / Public holidays are not included.
  Please note: Once you have submitted your order we will not be able to make any changes, this includes the delivery option and combining delivery charges for multiple orders.
  
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- Delivery FAQs
  Delivery FAQs
  Where is my order?
  
  For most orders, you can track the status of each parcel when you check your order history online.
  We will keep you updated by email as your order progresses, this includes sending you the tracking details so you can learn more about your parcel progress.
  Once your parcel is with the delivery partner, they will also keep you updated so you know when to expect it.
  Delivery timescales will vary depending on what you've ordered and the delivery service you selected. If you're concerned your parcel is taking a while to progress further, we'd recommend you check your order details first as your order may still be within the expected delivery timescales. You can find the expected delivery date on your emails updating you about your order.
  
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  Tracking Delivery
  You’ll be able to track the journey of your parcel using your parcel tracking link. If you’re looking for this link, you’ll find this:
  In your emails we send to you confirming your order is shipped.
  In your order history, in My Account by clicking Track Your Order
  Most of the delivery carriers we work with will keep you updated via email as your order progresses. If for whatever reason you’re not home; they will let you know they tried to deliver and what to do next.
  If you selected Click and Collect we'll let you know your order is ready for collection by sending you a 'Collection ready' email once your order has arrived at your chosen store.
  Please note If you have entered the wrong email address whilst checking out, sadly we will not be able to send email to you about that order.
  
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  Order Confirmation
  
  Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option.
  We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history.
  If you aren't receiving emails from us, please check your junk folder and add us to your safe list.
  Please note If you have entered the wrong email address whilst checking out, sadly we will not be able to send email to you about that order. We also will not be able to retrospectively update your email address. During cases where you need to change your email address (as a result of a typo or if you have changed email addresses) we recommend you create a new login with your new/correct email address.
  
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  Why is my order late?
  We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases, such as:
  During busy periods - when a sudden high volume of products needs to be shipped.
  Essential maintenance – on rare occasions, we may need to make important system changes which affects how we manage orders. There may be delays around this time.
  Bad weather – when it may be more difficult for products to be shipped around the country.
  We will keep you informed by email on the progress of your order.
  
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  Why has my order or item been returned to sender?
  
  Our delivery partners will attempt to deliver your order three times.
  Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.
  Occasionally, an order gets damaged in transit and can't be delivered.
  You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.
  If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us.
  Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it.
  If you require the items, we would ask you to place a new order.
  
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  My parcel shows as delivered, but I've not received it
  
  Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour.
  Please check around the outside of your property, the parcel may have been left in a safe place. It's also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left.
  We would also ask that you check with your neighbours as the driver may have left the parcel with them.
  If you still need some help after checking the above, please contact Customer Services as we'll be happy to help you.
  
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  Customs charges and import duties
  
  If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.
  We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.
  
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Orders & Payments
- Placing Orders
  Placing Orders
  How do I apply a discount code?
  
  If you are using a promotional code that is currently on our website this can be added in your ‘bag’. All you need to do is enter the promo code in the field under the ‘total’ order amount and then select ‘Apply’.
  If your order meets the requirement for the code the discount will be applied to your order and will show in the ‘order summary’:
  Any other codes need to be added in the payment section.
  Some of our offer codes require you to be logged in to your account online to receive the discount. Please make sure you've logged in using the email address which you received your offer.
  Once you’ve selected your delivery option, you will be presented with all the payment options available for your order. Select ‘Apply Promo Code’ enter the code provided to you and then select ‘Apply'.
  Please note:
  Terms and conditions apply to all our promotions and sales. There may be brands or departments that are excluded from our promotions. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date.
  
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  What payment options are accepted?
  We accept most well known payment methods:
  Alipay
  American Express (AMEX)
  Apple Pay
  Bancontact
  Gift Cards
  Giropay
  iDEAL
  Maestro
  Mastercard
  P24
  PayPal
  SOFORT
  VISA
  VISA Debit
  The Payment Pages used on our site are secure - you can safely enter your card details to pay for your order.
  There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will only see the options available to you in the checkout process. For example, pre-orders can't be paid with PayPal.
  If you're using a gift card or eVoucher and the amount on the gift card doesn't cover the order cost, you can pay the remaining amount with another accepted method.
  If you're using a gift card or eVoucher and you don't spend the whole amount, the remaining balance will be stored on that gift card or eVoucher.
  You can't buy gift cards or eVouchers using gift cards or eVouchers as a payment option.
  You can still pay using a gift card or eVoucher when using a promotional code.
  
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  What is payment authentication?
  
  Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.
  Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us.
  How do I activate my card?
  You register your card on your card provider's site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password.
  Who do I contact for further information?
  If you require more information around the payment authentication process, please contact your card issuer directly.
  If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information.
  If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider.
  We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.
  Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.
  
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  Payment issues
  If you are getting error messages when making a payment using a card, please check the following:
  The address registered on your card matches the billing address in My Account/on your order
  You are entering the card details correctly e.g the expiry date and security code from the back of your card
  Has your bank declined the payment, you will need to contact your card provider as they will have more information.
  Try using a different card or payment method.
  Once you've checked all of the above and you are still experiencing problems, please contact us and include as much detail as you can around the error:
  The error message you are seeing
  A description of the problem
  What payment method you are trying to use
  What the products are you’re trying to purchase
  What internet browser you are using or if you are using our app
  Any other details that could be useful
  Please note: If you are experiencing problems whilst using PayPal or Frasers Plus to make a payment, you will need to contact them directly.
  
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  Why is my bank showing two charges for my order?
  
  We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. The funds are then debited when we have processed your item(s) for delivery. Sometimes this shows up as two charges and will correct itself within 2-5 working days.
  In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
  
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  Can I use my gift card or eVoucher online and in store?
  Yes, Gift cards and eVouchers can be used in UK branches of our Sports Direct stores as well as online. Certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will see the options available to you during the checkout process.
  You can use the full or part balance of your gift card. Any remaining value will be stored on the gift cards or eVouchers. You can also use your gift card or eVoucher as part payment, together with any other approved payment option.
  Here are some further terms and conditions around our gift cards;
  Gift cards and eVouchers may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.
  Gift cards and eVouchers should be treated as cash: we will not accept liability for lost, stolen or damaged cards.
  Gift cards and eVouchers are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
  Gift cards and eVouchers cannot be used to buy further gift cards.
  Gift cards and eVouchers cannot be used by customers outside of the United Kingdom.
  
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  Can I use my credit note online and in store?
  Yes, credit notes can be used in UK branches of our Sports Direct stores as well as online.
  You can use the full or part balance of your credit note. Any remaining value will be stored on the credit note. You can also use your credit note as part payment, together with any other approved payment option.
  Here are some further terms and conditions around our credit notes;
  Gift cards and eVouchers may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.
  Gift cards and eVouchers should be treated as cash: we will not accept liability for lost, stolen or damaged cards.
  Gift cards and eVouchers are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
  Gift cards and eVouchers cannot be used to buy further gift cards.
  Gift cards and eVouchers cannot be used by customers outside of the United Kingdom.
  
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  Can I cancel or make changes to my order?
  I need to cancel my order
  Once you've placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.
  Depending on the status of your order, we may be able to cancel it for you, depending on the status of your order. Please contact Customer Service so that we can check this further for you.
  If your order has been shipped or starting going through our automated fulfillment process we will not be able to cancel your order. Please see our returns policy for details on how to return your order once received.
  I need to change the address
  We cannot change your delivery address after you’ve placed your order.
  If you are not going to be home to accept the delivery, please note that some of our delivery partners will deliver to your neighbours or leave your parcel in a designated safe location around your property. You can use the ‘Click to track order’ button on your ‘Order shipped’ email to see if the delivery partner offers these services.
  If this is not an option please contact Customer Service and we will let our delivery partner know to return your order back to our warehouse for a full refund (This can take up to 14 days). If you still want your order you will need to place the order again.
  I need to change my order
  We will not be able to retrospectively update your email address if this was entered wrong whilst checking out, sadly we will not be able to send email to you about this order. During cases where you need to change your email address (as a result of a typo or if you have changed your email address) we recommend you create a new login with with your new/correct email address.
  Also, once an order has been submitted we cannot make any changes, this includes:
  Adding or removing items
  Changing colours or sizes
  Changing the delivery options
  Applying promotional discounts
  
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  Apply Gift Card, eVoucher or Credit Note
  
  Gift Card/Store Credit Note
  Once you’ve added your items to the basket and selected your delivery option you will be taken to the payment section. You will be presented with all the payment options available for your order. Select ‘Use Gift Card or eVoucher’ and enter your eVoucher/credit note code and pin number and then select ‘Redeem Gift Voucher’. If you are unsure where you can find your eVoucher code and pin, please check our FAQ - Where do I find my voucher code and pin?
  You can add up to 10 codes, if you wish to apply more eVouchers/Gift cards/credit notes to the same order please follow the above steps again for each code.
  Pre-Paid Mastercard/3rd Party Contactless Gift Card
  If you are using a Contactless Gift Card from a 3rd party retailer, please select ‘Credit/Debit Card’ and enter the details from your Contactless Gift Card like you would with a bank/credit card.
  Please note: We are unable to add promotion codes or discounts once your order has been placed.
  
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  Where do I find my voucher code and pin?
  
  eVoucher
  If you are using an eVoucher the code and pin can be found in the grey box in the email received. It will looks something like this:
  If you are using a Contactless Gift Card from a 3rd party retailer, these work like a bank/credit card. If you are struggling to use this please check: Apply Gift Card, eVoucher or Credit Note.
  Gift Card
  If you are using a Gift card purchased in store then the code and pin can be found on the back of your gift card under the bar code. To reveal the pin number you will need to scratch off the silver box.
  Store Credit Note
  If you have previously returned an item to store and received a credit note these can only be used online if there is a 4 digit pin included on your credit note. This can be located on the credit note supplied with your refund receipt by the store.
  
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  Why is the item price different to what I was expecting?
  
  You may be looking at a promotion price that has since expired.
  For online orders, we may occasionally adjust the pricing of items for short term promotions such as daily deals. Such pricing is only available for a brief period of time. To understand when the promotion ends, you can usually see this in the promotion banner on our website or on any promotional emails that you may have received..
  Additionally, please note that some products feature different pricing per size / colour / style etc.
  Please be aware that we cannot retrospectively change or negotiate the pricing of items within your order. We will also not be able to honour promotions that have since expired.
  We make every effort to keep your shopping experience as easy and accurate as possible for you, but if you do experience a problem with item pricing from how a price is displayed on the website compared to what you are seeing during checkout. Please contact us so we can investigate this further.
  
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  How do I check the balance on my Gift Card or eVoucher?
  
  To view your balance on a Gift card or eVoucher you will need to add your items to the basket first and then once you've selected your delivery option you will be taken to the payment section. You will be presented with all the payment options available for your order. Select ‘Use Gift Card or eVoucher’ and enter your eVoucher/credit note code and pin number and then select ‘Check remaining balance’, you will then be able to see your balance.
  
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  I'm experiencing problems with my gift card or eVoucher
  If you are experiencing issues when applying a Gift Card or eVoucher, that can be due to a few reasons:
  Gift cards and eVouchers are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
  Gift cards and eVouchers cannot be used by customers outside of the United Kingdom.
  The website crashing on a previous checkout attempt.
  If you were paying for part of the order with a different payment method (such as a credit or debit card) and then encountered an issue at your banks side relating to that payment attempt.
  Sadly this means the Gift card/eVoucher will be temporarily frozen, please allow 48 hours for it to reset and then try again. Please note: Our customer service team are unable to speed this along.
  
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- Completed Orders
  Completed Orders
  I've received the wrong item
  
  If the item you received differs to what you ordered or expected-
  For orders placed online - Please contact our Customer Service team within 28 days from the delivery date with full details of the wrong item that you've received, and we will investigate this for you.
  When contacting us, please also provide a clear image showing the tags and product code so we can better help you.
  Please note that some items may be received in a slightly different colour or style to what is pictured online. These products will mention this on the product description, so we would recommend you check this before contacting to avoid disappointment.
  For orders bought in stores - Please visit the store with the product and proof of purchase so they can try to help you.
  
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  My item is faulty
  
  If you've identified a fault with an item you ordered-
  For orders placed online - please contact our Customer Service team with full details of the item and fault and we will investigate this for you.
  When contacting us, please also provide clear images showing the fault so we can better help you.
  Please note, all products will be inspected when returned and during cases where the item has been damaged, or caused by wear and tear, the products will be returned to you.
  For orders bought in stores - please visit the store with the product and proof of purchase so they can try to help you.
  
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  I'm missing an item from my order
  
  We’re sorry there’s items missing in your order.
  Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing.
  If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not have the stock of the item to send to you at the time of shipping.
  If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.
  
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  Why have you cancelled my order or item?
  You're order may have been cancelled due to one of the following reasons:
  The items are out stock when it comes to packing your order
  The items are not available for shipping out of the UK
  The billing address doesn't match the details your payment provider has on records.
  You will receive an 'Order cancelled' email to confirm which items have been cancelled and the pending payment amount will be released to your original payment methods. Please allow 2-5 working days for this to be cleared.
  Please note: If your item included in a sale and then cancelled because the item was out of stock, we will not be able to honour this price if the item come backs in to stock after the sale has ended.
  
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  My order has been cancelled, but it appears that I have still been charged
  
  If your order has been cancelled, you will be refunded to your original method of payment within 2-5 working days.
  The time might depend on your banks processes.
  
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  I haven’t received my gift card
  
  Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.
  If you still can’t find it, please contact us and we will be happy to help.
  
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  My item is incomplete or missing parts
  
  We're sorry to hear there is a problem with your item.
  Please contact our Customer Service team within 28 days of the parcel being delivered. When contacting us, please let us know details of which part is missing and include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.
  
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  How can I get a VAT receipt?
  
  VAT invoices are sent to you when your order has been processed, this will be an attachment on your 'Order Processed' email.
  If you haven't received this email, please check your junk folder.
  How do I view my previous invoices online?
  If you placed your order whilst logged in to your online account, all your orders will be saved in your 'Order history summary'. If your order is older than 6 months, please press 'Complete history' to view these orders.
  
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  When will I receive my Pre-order item?
  
  Your estimated delivery date can be found on your Email 'Order Confirmation'. Sometimes the stock due date can change, please see the item product description on our website to check the latest pre-order date.
  Once your order has been dispatched you will be sent an 'Order Shipped' email to let you know your order is on the way.
  
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- Product Info
  Product Info
  
  How do I find my size?
  
  Sizes vary with different brands and styles.
  We have a size guide that will show you clothing and footwear sizes to help you make an informed decision about your purchase.
  
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  Item out of stock?
  
  Our online Customer Service team don’t know when items will be back in stock. Please keep checking online, once stock becomes available or we have any new items they will be added to our website.
  Our stores also sell a wide range of stock. You can use our store locator to call in or contact the store directly and they will advise you if the item is available for store purchase.
  
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  Is there a limit to how many products I can buy?
  
  If you are buying large quantities of one particular product or we are running low on the product that you are trying to buy, you will see the following message:
  You have requested quantities for a product that exceeds our stock level. Please reduce the amount or remove the items and try again.
  If you see this message, please reduce the quantity of items in your shopping bag to continue with your purchase.
  Many of our online products are also available in some of our stores but usually in limited quantities and for a limited time. You can contact your local store to check their stock.
  
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  Size Guide
  
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  Product Information
  
  Most of our product information can be found on our website, when viewing the product page. This includes the images showing what the product looks like. We also show more information on the product description, or within the product specification such as materials, sizing etc.
  If you have checked the website and are still needing additional information which isn't covered, please get in touch with our Customer Service team so we can help you further.
  When contacting it may help to provide a clear image/screenshot showing the product which you need more help with so we can better help you.
  Please note: Customer Service will not be able to give you advice on which products you should buy.
  
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Stores & Services
- Store Information
  Store Information
  
  Store Finder
  
  View our Store Finder to find all our stores in your area.
  
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  I'd like to leave feedback about one of your stores
  
  If you want to let us know about a recent visit to one of our stores please get in touch.
  When contacting please include the location, date and time of your visit so we can help you.
  
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Personalisation
- Personalisation
  Personalisation
  How do I personalise my item?
  
  To get started with your personalisation, select the 'Add Personalisation' option. From there, a dialogue box will open that allows you to customise your item.
  You will be prompted to add your text, pick colours and additional customisation options if relevant to that product.
  Follow our step-by-step designer to create your personalisation.
  In real time, our designer will show you a preview of your product with the personalisation added.
  Please check this carefully to ensure you have correct spellings and have added your message/customisation correctly as we cannot accept returns for personalised products unless they are found to be faulty.
  You can then add the item to your basket, you will also have the opportunity to review your personalisation in your basket before you check out.
  Please note, all personalised items are non-refundable unless faulty. Personalisation will take an additional 5-7 days processing time.
  
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  How do I personalise my boots?
  To get started with personalisation, select your size then select the “Add Personalisation” option. From there, a dialogue box will open that allows you to customize your boots.
  To add a personalised name to your boots, type the name you require into the characters text box. We accept up to a maximum of 5 characters. All text will be printed exactly as they are entered. Please ensure the spelling is correct. We are not able to edit or correct any items after your order has been placed.
  To add colour select the colour available from the drop down list. It is only possible to print one colour per pair of boots.
  To add a flag or emoji to your boots, select the option then choose from the from the drop down list. Printed flags do not qualify as a standalone item. Flags can only sit on a boot as an add-on to the personalised text option. We will print both boots with any text or flag in an appropriate position and any print work will be sure not to obstruct the performance of the boot in any way.
  Please be aware that boots with such personalisation take an additional 5-7 days processing time once you have received the confirmation of your order processed email. If the option of next day delivery has been selected you will still qualify for premium delivery service, however, the personalisation process will bring a 5-7 day additional delay. Boots become non-returnable once personalised.
  
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  Football Shirt Personalisation
  To personalise your shirt with a name and number, you have 2 options as show below:
  Select 'Pick A Player' Pick a player's name from the options available - this will add the player name and number to your shirt and show you a preview of the shirt for you to check before you purchase.
  Select 'Choose Your Own' Then type your required name into the name box, then add your required number into the number box. This will add your name and number to your shirt and show you a preview of the shirt for you to check before your purchase.
  Shirts can be personalised with a maximum of 20 characters - spaces are not counted as a character.
  We cannot personalise items with inappropriate words.
  Please ensure all chosen letters, number(s), wording and sizing are correct and exactly as entered. Products that have been personalised can only be exchanged or refunded if they are found to be faulty.
  All names will be printed in CAPITAL LETTERS on club and international football shirts. They will be displayed across the top, on the back of the shirt, in the style of the respective league.
  For pre-printed shirts, there are no set squad numbers for any player, as they are subject to change at any time. Therefore, we cannot accept liability for changes to player's squad numbers on pre-printed shirts or bespoke personal shirts.
  All personalised items are non-refundable. Personalisation will take an additional 5-7 days processing time, following the receipt of your 'order processed' email. If you have opted for next-day delivery, you will still receive the premium delivery but with an additional delay of 5-7 days due to the personalisation process.
  
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  Can I return personalised items?
  
  All personalised items, including football shirts and boots, are non-refundable. They will take an additional 5-7 days processing time after you have received your order processed email confirmation.
  Any of our products that have been personalised can only be refunded if they are found to be faulty.
  Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.
  
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  My item has the wrong personalisation
  
  We're sorry to hear there is a problem with your item.
  In most cases, we will personalise the product to the specification you asked for when you placed the order. For orders placed online, we also send an order receipt email, which confirms the items ordered, alongside which personalisation details you provided. We would recommend you check this first during cases where the personalisation is not accurate on your product.
  Due to the nature of personalisation, it is possible that mistakes could be made on rare occasions during the production process. If this is what has happened with your order, please contact our Customer Service team within 30 days of the parcel being delivered. We would also recommend you send a photo of the mistake to help us better understand the problem.
  Please note: Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.
  
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My Account
- Getting Started
  Getting Started
  How do I register for an account?
  
  Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.
  When you create your account you can opt in to receive our newsletters, keeping you up to date on the latest trends, special offers and promotions.
  To register you'll need an active and valid email address.
  Once you have followed the steps of setting up your account you can update your details using the 'My Account' section of our site. Here you can manage your addresses, payment cards and keep an eye on your orders.
  
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  How do I create or change my password
  
  Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.
  When you create your account you can opt in to receive our newsletters, keeping you up to date on the latest trends, special offers and promotions.
  To register with your active, valid email address, please click on the Face icon in the top right hand side of the homepage and complete the steps under 'New User'. You will be asked to create a password for your account.
  If you already have an account with us but can't remember your password, you can use the forgotten password link to re-set it by following the steps.
  You can manage your account and your password in the 'My Account' section.
  
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  How can I change details and marketing preferences?
  You can see and manage most of your details when you login.
  Head over to My Account to manage your account and password,
  Under Contact Preferences for and you'll be able to see your current preferences and make changes to them online.
  The Manage Cards section allows you to update payment details.
  
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  How do I create or change my email address?
  
  For our customers’ security we don’t allow change of email address.
  If you need to use an alternative email address, we’d ask you to create a new account.
  
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  How do I buy online?
  
  You can search for items in a few different ways, to then add them to your shopping cart.
  There's a search function at the top left of the website, look for the magnifying glass icon, but you can also look through our different categories for inspiration.
  As you search your way through, you will see the different items found in that search or under that category for you to make your selection around colour, size and quantity before adding it to your basket.
  When you're happy with your selection you can proceed to checkout where you will select your preferred delivery option, make your payment and look forward to receiving your items.
  
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  How do I pre-order an item?
  
  Sometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone.
  The pre-order item, along with any other items you have selected for that order, will be processed for shipment once the stock becomes available. This means the whole order is only shipped once the pre-order item is available.
  We show dates on the site for the expected available date for our pre-order items, but they can change and should be taken as a guide. We will keep you updated as soon as we send it out.
  When you place an order with us, your bank will put an authorisation hold of the amount against the order. This will show as a pending amount on your statement.
  We will only charge you once the order has dispatched.
  
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  Unsubscribe/Delete Account
  
  Having an account is free and enables you to shop easily without having to enter your details each time. It also gives you an easy overview of your order history.
  If you'd prefer to keep your account but would like to stop receiving promotional messages you could change your preferences online, or by pressing ‘unsubscribe’ on one of our marketing messages.
  If you want to delete your online account, please contact us with your details our team will help you further.
  
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- Technical Issues
  Technical Issues
  Add to safe sender list
  
  Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic because we communicate shipping notifications, billing errors and order updates via email. By adding our email address to your safe sender list, you’ll ensure that you receive our emails into your inbox and reduce the chances of having problems receiving emails from us in the future.
  Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. If an address is on a person’s whitelist then mail from the specific sender will be allowed.
  To ensure that you receive our emails please follow the instructions below to add our email addresses to your address book for your specific ISP.
  Hotmail
  1. Open your inbox
  2. Click "Options" (at the top right-hand corner of the screen) then "More Options" at the bottom of the dropdown list
  3. Select "Safe and Blocked senders" then click "Safe Senders"
  4. Copy and paste our email address into the box provided and click "add to list"
  5. Our email address has been successfully added to your safe sender list
  Microsoft Office Outlook 2003
  1. Open your inbox
  2. On the toolbar click "Actions"
  3. Select "Junk E-mail" from the drop-down menu
  4. Select "Add sender to safe senders list"
  5. A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Click OK to confirm
  6. The email address has now been entered into your Outlook contacts list
  Yahoo!
  1. Open your inbox.
  2. Navigate to an email from us and click the "Add" button next to our email address
  3. If not there already, copy and paste our email address into the email field and click "Save"
  4. A dialogue box may appear with the words "Contact was Added" beside a green checkmark. Click “OK” to close the dialogue box
  5. The email address has now been entered into your Yahoo! address book.
  Microsoft Office Outlook 2007
  1. Open your inbox
  2. Open the “Tools” menu and click "Options"
  3. On the “Preferences” tab under “Email” click “Junk Email”
  4. Click the “Safe Senders” or “Safe Recipients” tab and select “Add”
  5. In the “Enter an e-mail address or Internet domain name to be added to the list” box, copy and paste our email address and click OK
  6. The email address has now been added to your contacts list.
  AOL Mail
  1. Open your inbox
  2. Navigate to one of our emails to you. Hover over our email address in the “From” section to open up a small dropdown.
  3. Click “Add contact” to confirm
  4. The email address has now been added to your Contacts list
  Google Mail
  1. Open your inbox
  2. Navigate to an email from us
  3. Click on the "More options" link next to the date
  4. Click on "Add sender to Contacts list" in the options list
  5. The email address has now been entered into your Gmail contacts list.
  
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  I’m having problems signing in. What can I do?
  
  If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up.
  If you can't remember your password, you can use the 'forgotten password' link on the sign-in page to reset your password.
  If you don't have an account you can set one up. This means you have all your order history and details in one place.
  If you're still having problems signing in to your account, please contact us and we'll be happy to help.
  
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  I'm experiencing issues using the website
  You can refer to the product page and press deliveries to see what options are available.
  We're sorry to hear you are experiencing problems with our website, please see below for some suggestions that should help:
  Try opening a new browser session if this doesn't work open an incognito window (Google) or New InPrivate window (Edge)
  Clear your cache and cookies
  Deactivate any plugins
  Check your HTTPS settings
  Clear your temporary files
  Try on an alternative device such as a mobile phone, desktop PC, laptop, or tablet.
  Some items cannot be delivered outside of the UK, if you see an error message saying 'The following products cannot be delivered to the country selected:' whist checking out, then we will not be able to proceed with your order. Please remove the item from your basket.
  Please note: If you're experiencing any issues specifically with making a payment, such as during checkout, you may need to contact the payment provider directly to troubleshoot payment errors and check on your account.
  If you've tried all the above and are still struggling, please get in touch with our Customer Service team and we'll get this sorted for you. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.
  
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  I'm experiencing issues with the App
  
  We're sorry to hear you are experiencing problems with our App. Please check that you're using the most up-to-date version of the app.
  If you find that you're still experiencing technical difficulties, we'd recommend you try deleting the app and reinstalling it. This tends to resolve most customer issues.
  If the problem persists, please get in touch with our Customers Service team. We'd need to know more about what device you're using, and what errors you're seeing so we can flag the issue with our support teams. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.
  
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  How do I change my details?
  Once you login to your account online, you'll be able to change some of your details including.
  First name
  Last name
  Telephone number
  Billing address
  Request shipping addresses
  Payment details
  If you have entered the wrong email address whilst checking out, sadly we will not be able to send email to you about that order. We also will not be able to retrospectively update your email address. During cases where you need to change your email address (as a result of a typo or if you have changed email addresses) we recommend you create a new login with your new/correct email address. We will also not be able to change the address, or add/remove items.
  
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  Tips for staying safe online
  Online threats like hacks, scams, and cyber-crime are common in today’s digital world, but taking a few simple precautions can significantly reduce your risk. Follow these practical tips to protect yourself and enhance your online shopping experience:
  Caution with links: Be cautious when clicking on links sent via email, text or on social media. If you’re unsure, visit their official app or by searching for their website through a trusted search engine.
  Social media: Before clicking, check if the page is verified by looking for the blue tick. Scammers often mimic official accounts, including logos and branding.
  Check URLs carefully: When making a payment or purchase, ensure the address bar shows a secure connection with a padlock symbol. This indicates the site uses encryption.
  Keep devices and apps updated: Regular updates fix security vulnerabilities and help protect your personal information.
  Enable two-factor authentication: Secure your accounts—especially email—by enabling two factor authentication. This adds an extra layer of security.
  Monitor account safety: Use services like Have I Been Pwned ( https://haveibeenpwned.com/ ) to check if your online accounts have been compromised, and take prompt action if needed.
  If you suspect you’ve been targeted by an online scam, report it immediately to Action Fraud ( https://www.actionfraud.police.uk/ ) and inform your bank, particularly if payment details are involved.
  Creating a strong password:
  A strong password is essential to keeping your accounts secure. Use these tips to create one that’s hard to crack:
  Avoid common choices: Don’t use “password,” “123456,” or similar easy-to-guess options.
  Avoid personal details: Avoid using information like pet names, family names, or birthdays that might be discoverable online.
  Consider a password manager: These tools securely store and manage your passwords, helping you use unique ones for every account.
  For more detailed information on keeping your online activity secure, explore resources from the National Cyber Security Centre (NCSC) ( https://www.ncsc.gov.uk/section/information-for/individuals-families ).
  
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  What to do if you’ve been targeted by a scam
  If you placed an order on a fraudulent website believing it was ours, we understand the frustration this can cause. Although we cannot investigate fraudulent transactions outside of our platform, we’ve compiled actionable steps you can take:
  Steps for reporting scams:
  Report the Scam: Contact Action Fraud ( https://www.actionfraud.police.uk/ ) and notify your bank, especially if financial information has been shared.
  Flag the scam online: If the scam site is on social media, report it through the platform’s tools and consider leaving a warning comment to alert others.
  Check account security: Use Have I Been Pwned ( https://haveibeenpwned.com/ ) to identify if any of your accounts have been compromised. Update your passwords immediately if necessary.
  Change passwords: Protect your other accounts by changing passwords, especially for any accounts where the same details may have been used.
  Please be assured that when shopping with us we make every effort to keep your shopping experience safe and secure across our website, app and when visiting our stores.
  If in doubt, we recommend you place orders directly from our website or app. Our social pages are also verified (blue tick), so please always look out for that to confirm authenticity.
  
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BRAND PARTNER	RETURNS INSTRUCTION
The Ace Supply Co.	Please return items to the following address: Warehouse, Unit A3/4 Southmoor Industrial Estate, Southmoor Road, Wythenshawe, Manchester, M23 9XD
A Mir and Co	Returns must be made in original packaging. Please return items to the following address: Amir, Amir house, Taylors Lane, Oldbury, B69 2BN
Activity Superstore	Please contact our Customer Services team to arrange a return
Agent Provocateur	Returns can only be made for a faulty product. In order to make a return, please first reach out to the House of Fraser Customer Service team including any images of faults in order to obtain a Returns Number, which is to be included on the returns note.
Alan Symonds and Company Ltd	Please return items to the following address: Alan Symonds & Company Ltd, Westminster House, Bakewell Road, Orton Southgate, Peterborough, PE2 6WA
Arora Design Limited	Please return items to the following address: Arora Design LTD, Buccleuch Mills, Langholm, Dumfriesshire, DG13 0
Aspire Furniture	Please contact our Customer Services team to arrange a return
Aye Do Ltd	Please return items to the following address: 13 Murieston Green, Murieston, Livingston, EH54 9EQ
Babymore Ltd	Please return items to the following address: Unit C2, Zenith Industrial Estate, Paycocke Road, Basildon, Essex, SS14 3DW
Baltic Pine / Comfy Living	Please contact our Customer Services team to arrange a return
Birlea Furniture Limited	Please contact our Customer Services team to arrange a return
Bluestem Group Ltd	Please return items to the following address: 38 Bluestem Road, Ransomes Industrial Estate, Ipswich, IP3 9RR
Boxer	Please return items to the following address: Boxer Gifts, Swinnow Lane, Leeds LS13 4BS
Brakeburn	Please return items to the following address: Jackson Distribution Ltd, Main Warehouse, 1 Willis Way, Poole, BH15 3SS
Browns Confectionary	Items are non-returnable as they are perishable, if an item is damaged or lost, refund or replacement can be arranged by contacting Customer Services.
Bunty Pet Products Ltd	Please return items to the following address: Unit 1, St Mary's Industrial Park, Talbot Road, Newton, Hyde, SK14 4HN
Charles Bentley	Please return items to the following address: Factory Outlet, Charles Bentley and Son Ltd, North Road, Loughborough, LE11 1QJ
Craghoppers	Return using our portal
Dare 2b	Return using our portal
Crafters Companion	Please return items to the following address: Crafters Companion, St Cuthbert's Way, Aycliffe Business Park, Newton Aycliffe, DL5 6XW
Create Your World Ltd	Please return items to the following address: Create Your World Ltd, Units 4-6 Deneside Business Park, Wolsingham, Bishop Auckland Co Durham DL13 3BF
Croydex Limited	Please return items to the following address: Croydex, Central Way, Andover, Hampshire, SP10 5AW
Designer Travel Goods	Return using our portal
Dezac Ltd	Please contact our Customer Services team to arrange a return
Digitek Trading Ltd	Please contact our Customer Services team to arrange a return
Downland Bedding Co Ltd	Please return items to the following address: Downland Bedding Co. Ltd, 23 Blackstock Street, Liverpool, L3 6ER
Dreams 'n' Drapes	Please return items to the following address: JRS Online Returns, Unit 1-2 Cleggs Lane Industrial Site, Ravenscraig Road, Little Hulton, Manchester, M38 9PU
Endura	Please return items to the following address: Endura Ltd, 3 Starlaw Park, Livingston, EH4 8SF
Extra UK	Please return items to the following address: Extra UK, Domino House, Morris Close, Park Farm Ind Est, Wellingborough, NN8 6XF
Eskuta Limited	Please return items to the following address: Unit 5, Bermuda Innovation Centre, St. Davids Way, Nuneaton, CV10 7SD
Esselle Retail Limited	Please return items to the following address: Arthouse c/o Sambro International, Hardys Gate, Dumers Lane, Bury, BL9 9UE
Firelog Limited	Please return items to the following address: Returns Dept at House of Fraser, Willowtree Marina, West Quay Drive, Hayes, Middlesex, UB4 9TA
Fizz Creations	Please return items to the following address: Fizz Creations, 6 Commerce Way, Lancing, BN15 8TA
Gablemere Ltd	Please contact our Customer Services team to arrange a return
GAME	Please return items to the following address: Returns Department - Game Retail Limited Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ
Gardeco Ltd	Please return items to the following address: Gardeco Warehouse, Units 7 & 8, Gemini Business Park, Stourport Road, Kidderminster, DY11 7QL
Gardiner Bro's	Please return items to the following address: Gardiner Bros & Co, Unit 4, St Modwen Park Quedgeley Gloucester GL10 3EZ
Get The Label	Please return items to the following address: Returns department, GET THE LABEL, 22 Leacroft Road, Birchwood, Warrington, WA3 6PJ
Gem Order Limited	Please return items to the following address: Gem Order Limited, 5B The Courtyard, Reddicap Trading Estate, Sutton Coldfield, Birmingham, B75 7BU
GFW Ltd	Please contact our Customer Services team to arrange a return
Graham and Brown	Please return items to the following address: Shuttleworth Mead Distribution Centre, Unit 7, Padiham, Lancashire, BB12 7NG
Greenside Packaging	Please contact our Customer Services team to arrange a return
Gul	Please return items to the following address: Gul Watersports Ltd., Stadium House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR
High Street TV	Please return items to the following address: High Street TV Corby, PO Box 7903, Corby, NN17 9HY
Home Curtains	Please return items as they were received, in original packaging. Please return items to the following address: Home Curtains, Stoney Street, Sutton in Ashfield, Nottingham, NG17 4GH
IGSM Ltd	Please return items to the following address: 1 Dewar Court, Astmoor, Runcorn, WA71PT
International Bullion And Metal Brokers	Returns will be eligible for refund only, no exchanges are available for this product. Unless faulty or damaged, pierced jewelry cannot be returned for hygiene reasons. Please return items to the following address: PO BOX 64378, LONDON, EC1NP 1NE
I-Ride	Please return items to the following address: Swallow Enterprise Park, Diamond Drive, Lower Dicker, East Sussex, BN27 4EL
Jon Richard	Earrings cannot be returned for hygiene reasons. All hair items have a tamper label, if this is removed, the goods cannot be returned. Please return items to the following address: Jon Richard, TIlson Road, Manchester, M23 9GF
JVL	If Items are damaged beyond repair, we would ask for 2x Images of the Damaged Item and 1x Image of the Packaging. If this clearly showed it was damaged in transit from the package received. Please return items to the following address: JVL - Goods In, Orchard Business Park, Mytholmroyd, HX7 5HZ
Kandy Toys	Please return items to the following address: Kandy Toys (Returns), Hit Barton Business Park, Sidmouth Road, Exeter, Devon, EX5 1DR
Kipfold Limited	Please return items to the following address: Kipfold Ltd, Cheetwood House, Cheetwood Road, Manchester, M8 8AQ
Lassic Ltd	Please contact our Customer Services team to arrange a return
Levitex	Please return items to the following address: Greenheys, Pencroft Way, Manchester, M15 6JJ
Living and Home	Please return items to the following address: Wenrit Global LTD, Unit 1-3 Montague House, Matthews Street, Manchester, M12 5BB
Lloyd Pascal and Company Limited	Please return items to the following address: Lloyd Pascal, Elan House, Park Lane, Castle Vale, Birmingham, B35 6LJ
Lucky Dip Ltd	Please return items to the following address: Lucky Dip, Unit 1B Brunt Street, Mansfield, Nottinghamshire, NG18 1AX
Mashco Ltd	Please contact our Customer Services team to arrange a return
Meroncourt Europe Limited	Please return items to the following address: Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire, SG15 6SG
Meyer (UK) Ltd	Please return items to the following address: Meyer Group Limited, Wirral International Business Park, Riverview Road, Bromborough, Wirral, CH62 3RH
Modrec International Ltd	Please return items to the following address: Modrec International Ltd c/o Fergusons Transport Ltd, Barmston Lane, Pattison Industrial Estate, Washington, Tyne & Wear, NE38 8QT
MV Sports	Please contact our Customer Services team to arrange a return
NUDEA	Please return items to the following address: Nudea Studio, Manor House, Church Road, Little Marlow, Buckinghamshire, SL7 3RZ
Peers Hardy	Please return items to the following address: Peers Hardy UK Ltd, Customer Services Dept, Unit 4, Precision House, Starley Way, Solihull, B37 7GN
Pet Brands Limited	Please return items to the following address: Pet Brands, Paramount House, Gelderd Road, Birstall, Batley, WF17 9QD
Phoenox Textile Limited	Please return items to the following address: Phoenox Textile Ltd, Spring Grove Mills, Clayton West, Huddersfield, HD8 9HH
Plum Play	Please return items to the following address: Plum Products Ltd, Middle Street, The Cliff, Ingham, Lincoln, LN1 2YQ
Premier Decorations	Please return items to the following address: Premier Decorations Ltd, Premier House, Braintree Road, Ruislip, Middlesex, HA4 0EJ
Prestige Touch	Items are non-returnable as they are perishable, if an item is damaged or lost, refund or replacement can be arranged by contacting Customer Services.
Portmeirion	Returns will be eligible for refund only, no exchanges are available for this product. If you need to return this item, please return in original condition, within 28 days of purchase (unless faulty) to: Portmeirion PMGUK Returns, Trentham Lakes South, Stanley Matthews Way, Stoke on Trent, Staffordshire, ST4 8GR Please note this product cannot be returned in store. It is important that any returned items, unless faulty, are sent in a fully re-saleable and unused condition. This means in all original packaging and with all labels attached.
Pure Electric	Please contact our Customer Services team to arrange a return
Rashmian Ltd	Please return items to the following address: Rashmian Ltd, Unit J Braintree Industrial Estate, Braintree Road, Ruislip, HA4 0EJ
Regatta	Return using our portal
Ricomex UK Ltd	Please apply the customer name and order number to the packaging on return. Please retain tracking number and confirm with customer services to prevent delay of return being processed. Please return items to the following address: Cardinal C/O Ricomex UK Returns, 26 Sharston Road, Manchester, M22 4ZS
Riva Home Ltd	Please return items to the following address: Riva Paoletti Ltd Riva Home, Coal Road, Leeds, LS14 1PS
Rewards and Gifts Ltd	Technology products - We will not accept any returned products with personal information on the item, such as iCloud locked, personal photos or any other personal information (GDPR ) Health & Beauty – we will not accept Fragrance returns if opened or partly used unless there is a problem or fault with the product. Please return items to the following address: P1 4&5, Heywood Distribution Park, Heywood, Lancashire, OL10 2TT
RKW	Please contact our Customer Services team to arrange a return
Robbie Toys	Returns must be made unused and still boxed. Please return items to the following address: Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, CT12 5EZ
Rock Luggage	Please return items to the following address: 24 Wadsworth Road, Greenford, Middlesex, UB6 7JD
Rockport	Please return items to the following address: Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG, United Kingdom
Sabichi Homewares Limited	Please contact our Customer Services team to arrange a return
S Green & Sons	Please return items to the following address: 20 Commercial Rd, London, N18 1TP
Second Chance Ltd	Please return items to the following address: Units 1-4 Pipers Court, Amy Johnson Way, Blackpool, FY4 2RT
Shankar UK Ltd	Please return items to the following address: Shankar UK, 63 Major Street, Wolverhampton, WV2 2BL
Shire Garden Buildings	Returns can only be accepted for goods that remain in their original, unused condition such a unassembled, and not treated by the customer. Returns must be requested within 14 days and be able to be collected from the front of the delivery address. Please return items to the following address: Shire, Brigstock Road, Wisbech, Cambs, PE13 3JJ
Snowtime	Please return items to the following address: Trans-Continental Group Ltd (behind Nutrition Group), Olympic Way, Off Clifton Road, Blackpool, Lancashire, FY4 4QE
Sofa.com	Please contact Sofa.com to arrange a return
Spencer Grace	For Zinc products, the manufacturer must be contacted for repairs and replacements of faulty products. 0800 731 0006 [email protected] Please return items to the following address: Spencer Grace, C/O AM Fright, Unit 5 MIFT, Westinghouse Rd, Trafford Park, Manchester, M17 1DY
Spicers Of Hythe Limited	Items are non-returnable as they are perishable, if an item is damaged or lost, refund or replacement can be arranged by contacting Customer Services.
Threadbare	For hygiene purposes we cannot accept returns of underwear, all swimwear must have their hygiene strip attached. Please return items to the following address: Dimensions, 1 Glenburn Road, East Kilbride, G74 5BA
Turner Bianca PLC	Please return items to the following address: Turner Bianca, Bell Mill, Claremont Street, Oldham, OL8 3EJ
Tyrone Textiles	Curtains must be new, unused and not altered and returned with original packaging. Any curtains with pencil pleat heading the tape must not be pulled otherwise they cannot be accepted for a refund. Please return items to the following address: 30-31 Riverwalk Business Park, Riverwalk Road, Enfield, EN3 7QN
Valbonne Lingerie	Returns are only accepted if unworn and in original packaging. Please return items to the following address: 54/56 Stocks Street, Cheetham Hill, Manchester, M8 8QJ
VeloBrands	Please return items to the following address: VeloBrands Ltd, Copplestone Mills, Copplestone, Devon, EX17 5NF
Vantona Home LTD	Please return items to the following address: Unit 8a, Newby Road, Hazel Grove, Stockport, SK7 5DA
Virgin Experience Days	For items purchased online please contact Customer Services stating your intent to cancel your voucher, including your Order Number starting HOF as well as your 8-digit VED Voucher Serial Number starting C. You can find your Order Number on your HOF order confirmation email and your VED Voucher Serial number on your physical voucher or your digital e-voucher sent to your email address.
WeeRide UK	Please return items to the following address: WeeRide Returns, Silver X Group, Unit 2 & 3 Hamilton Road, Sutton in Ashfield, NG17 5LD
Welcome Furniture Limited	Please contact our Customer Services team to arrange a return
Weybury Hildreth Limited	Please reach out to our Customer Services team regarding faulty returns. Otherwise, please return items to the following address: Weybury Hildreth, Bay 1, Building 47, Second Avenue, The Pensnett Estate, Kingswinford, West Midlands, DY6 7UZ
YouGarden	Please contact our Customer Services team to arrange a return
ZyroFisher	Please return items to the following address: ZyroFisher, Roundhouse Road, Faverdale Industrial Estate, Darlington, DL3 0UR

Customer, you	You, the customer accessing and/or using the Website.
Website	www.flannels.com
Seller, us, we	Purchases paid for using a debit/credit card are sold to You by Wareshop2 Limited (Registered Address: Unit A, Brook Park East, Shirebrook, NG20 8RY Company Number: 09870840 Registered Location: England VAT Number: GB 231 5087 33). Purchases paid for using a credit product provided by Frasers Group Financial Serviced Limited, such as Studio Pay and Frasers Plus, are sold to You by Wareshop3 Limited (Registered Address: Unit A, Brook Park East, Shirebrook, NG20 8RY Company Number: 12299567 Registered Location: England VAT Number: 125688644).
Website Operator	The Flannels Group Ltd. registered address is The Flannels Group Ltd. Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Company Number 03406347, Registered location: England.
Customer Service	Contact Us

BRAND PARTNER	PARTNER PROGRAM PRODUCT RETURNS ADDRESS
The Ace Supply Co.	Please return items to the following address: Warehouse, Unit A3/4 Southmoor Industrial Estate, Southmoor Road, Wythenshawe, Manchester, M23 9XD
A Mir and Co	Returns must be made in original packaging. Please return items to the following address: Amir, Amir house, Taylors Lane, Oldbury, B69 2BN
Activity Superstore	Please contact our Customer Service team to arrange a return
Agent Provocateur	Returns can only be made for a faulty product. In order to make a return, please first reach out to the Customer Services team including any images of faults in order to obtain a Returns Number, which is to be included on the returns note.
Alan Symonds and Company Ltd	Please return items to the following address: Alan Symonds & Company Ltd, Westminster House, Bakewell Road, Orton Southgate, Peterborough, PE2 6WA
Arora Design Limited	Please return items to the following address: Arora Design LTD, Buccleuch Mills, Langholm, Dumfriesshire, DG13 0
Aspire Furniture	Please contact our Customer Service team to arrange a return
Aye Do Ltd	Please return items to the following address: 13 Murieston Green, Murieston, Livingston, EH54 9EQ
Babymore Ltd	Please return items to the following address: Unit C2, Zenith Industrial Estate, Paycocke Road, Basildon, Essex, SS14 3DW
Baltic Pine / Comfy Living	Please contact our Customer Service team to arrange a return
Birlea Furniture Limited	Please contact our Customer Service team to arrange a return
Bluestem Group Ltd	Please return items to the following address: 38 Bluestem Road, Ransomes Industrial Estate, Ipswich, IP3 9RR
Boxer	Please return items to the following address: Boxer Gifts, Swinnow Lane, Leeds LS13 4BS
Brakeburn	Please return items to the following address: Jackson Distribution Ltd, Main Warehouse, 1 Willis Way, Poole, BS15 3SS
Browns Confectionary	Items are non-returnable as they are perishable, if an item is damaged or lost, refund or replacement can be arranged by contacting Customer Service.
Bunty Pet Products Ltd.	Please return items to the following address: Unit 1, St Mary's Industrial Park, Talbot Road, Newton, Hyde, SK14 4HN
Craghoppers	Return using our portal
Dare 2b	Return using our portal
Charles Bentley	Please return items to the following address: Factory Outlet, Charles Bentley and Son Ltd, North Road, Loughborough, LE11 1QJ
Crafters Companion	Please return items to the following address: Crafters Companion, St Cuthbert's Way, Aycliffe Business Park, Newton Aycliffe, DL5 6XW
Create Your World Ltd	Please return items to the following address: Create Your World Ltd, Units 4-6 Deneside Business Park, Wolsingham, Bishop Auckland Co Durham DL13 3BF
Croydex Limited	Please return items to the following address: Croydex, Central Way, Andover, Hampshire, SP10 5AW
Designer Travel Goods	Return using our portal
Dezac Ltd	Please contact our Customer Service team to arrange a return
Digitek Trading Ltd	Please contact our Customer Service team to arrange a return
Downland Bedding Co Ltd	Please return items to the following address: Downland Bedding Co. Ltd, 23 Blackstock Street, Liverpool, L3 6ER
Dreams 'n' Drapes	Please return items to the following address: JRS Online Returns, Unit 1-2 Cleggs Lane Industrial Site, Ravenscraig Road, Little Hulton, Manchester, M38 9PU
Endura	Please return items to the following address: Endura Ltd, 3 Starlaw Park, Livingston, EH4 8SF
Eskuta Limited	Please return items to the following address: Unit 5, Bermuda Innovation Centre, St. Davids Way, Nuneaton, CV10 7SD
Esselle Retail Limited	Please return items to the following address: Arthouse c/o Sambro International, Hardys Gate, Dumers Lane, Bury, BL9 9UE
Extra UK	Please return items to the following address: Extra UK, Domino House, Morris Close, Park Farm Ind Est, Wellingborough, NN8 6XF
Firelog Limited	Please return items to the following address: Returns Dept at House of Fraser, Willowtree Marina, West Quay Drive, Hayes, Middlesex, UB4 9TA
Fizz Creations	Please return items to the following address: Fizz Creations, 6 Commerce Way, Lancing, BN15 8TA
Gablemere Ltd	Please contact our Customer Service team to arrange a return
GAME	Please return items to the following address: Returns Department - Game Retail Limited Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ
Gardeco Ltd	Please return items to the following address: Gardeco Warehouse, Units 7 & 8, Gemini Business Park, Stourport Road, Kidderminster, DY11 7QL
Gardiner Bro's	Please return items to the following address: Gardiner Bros & Co, Unit 4, St Modwen Park Quedgeley Gloucester GL10 3EZ
Get The Label	Please return items to the following address: Returns department, GET THE LABEL, 22 Leacroft Road, Birchwood, Warrington, WA3 6PJ
Gem Order Limited	Please return items to the following address: Gem Order Limited, 5B The Courtyard, Reddicap Trading Estate, Sutton Coldfield, Birmingham, B75 7BU
GFW Ltd	Please contact our Customer Service team to arrange a return
Graham and Brown	Please return items to the following address: Shuttleworth Mead Distribution Centre, Unit 7, Padiham, Lancashire, BB12 7NG
Greenside Packaging	Please contact our Customer Service team to arrange a return
Gul	Please return items to the following address: Gul Watersports Ltd., Stadium House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR
High Street TV	Please return items to the following address: High Street TV Corby, PO Box 7903, Corby, NN17 9HY
Home Curtains	Please return items as they were received, in original packaging. Please return items to the following address: Home Curtains, Stoney Street, Sutton in Ashfield, Nottingham, NG17 4GH
IGSM Ltd	Please return items to the following address: 1 Dewar Court, Astmoor, Runcorn, WA71PT
International Bullion And Metal Brokers	Returns will be eligible for refund only, no exchanges are available for this product. Unless faulty or damaged, pierced jewelry cannot be returned for hygiene reasons. Please return items to the following address: PO BOX 64378, LONDON, EC1NP 1NE
I-Ride	Please return items to the following address: Swallow Enterprise Park, Diamond Drive, Lower Dicker, East Sussex, BN27 4EL
Jon Richard	Earrings cannot be returned for hygiene reasons. All hair items have a tamper label, if this is removed, the goods cannot be returned. Please return items to the following address: Jon Richard, Tilson Road, Manchester, M23 9GF
JVL	If Items are damaged beyond repair, we would ask for 2x Images of the Damaged Item and 1x Image of the Packaging. >If this clearly showed it was damaged in transit from the package received. Please return items to the following address: JVL - Goods In, Orchard Business Park, Mytholmroyd, HX7 5HZ
Kandy Toys	Please return items to the following address: Kandy Toys (Returns), Hit Barton Business Park, Sidmouth Road, Exeter, Devon, EX5 1DR
Kipfold Limited	Please return items to the following address: Kipfold Ltd, Cheetwood House, Cheetwood Road, Manchester, M8 8AQ
Lassic Ltd	Please contact our Customer Service team to arrange a return
Levitex	Please return items to the following address: Greenheys, Pencroft Way, Manchester, M15 6JJ
Living and Home	Please return items to the following address: Wenrit Global LTD, Unit 1-3 Montague House, Matthews Street, Manchester, M12 5BB
Lloyd Pascal and Company Limited	Please return items to the following address: Lloyd Pascal, Elan House, Park Lane, Castle Vale, Birmingham, B35 6LJ
Lucky Dip Ltd	Please return items to the following address: Lucky Dip, Unit 1B Brunt Street, Mansfield, Nottinghamshire, NG18 1AX
Mashco Ltd	Please contact our Customer Service team to arrange a return
Meroncourt Europe Limited	Please return items to the following address: Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire, SG15 6SG
Meyer (UK) Ltd	Please return items to the following address: Meyer Group Limited, Wirral International Business Park, Riverview Road, Bromborough, Wirral, CH62 3RH
Modrec International Ltd	Please return items to the following address: Modrec International Ltd c/o Fergusons Transport Ltd, Barmston Lane, Pattison Industrial Estate, Washington, Tyne & Wear, NE38 8QT
MV Sports	Please contact our Customer Service team to arrange a return
NUDEA	Please return items to the following address: Nudea Studio, Manor House, Church Road, Little Marlow, Buckinghamshire, SL7 3RZ
Peers Hardy	Please return items to the following address: Peers Hardy UK Ltd, Customer Services Dept, Unit 4, Precision House, Starley Way, Solihull, B37 7GN
Pet Brands Limited	Please return items to the following address: Pet Brands, Paramount House, Gelderd Road, Birstall, Batley, WF17 9QD
Phoenox Tex	Please return items to the following address: Phoenox Textile Ltd, Spring Grove Mills, Clayton West, Huddersfield, HD8 9HH
Plum Play	Please return items to the following address: Plum Products Ltd, Middle Street, The Cliff, Ingham, Lincoln, LN1 2YQ
Premier Decorations	Please return items to the following address: Premier Decorations Ltd, Premier House, Braintree Road, Ruislip, Middlesex, HA4 0EJ
Prestige Touch	Items are non-returnable as they are perishable, if an item is damaged or lost, refund or replacement can be arranged by contacting Customer Service.
Portmeirion	Returns will be eligible for refund only, no exchanges are available for this product. If you need to return this item, please return in original condition, within 28 days of purchase (unless faulty) to: Portmeirion PMGUK Returns, Trentham Lakes South, Stanley Matthews Way, Stoke on Trent, Staffordshire, ST4 8GR Please note this product cannot be returned in store. It is important that any returned items, unless faulty, are sent in a fully re-saleable and unused condition. This means in all original packaging and with all labels attached.
Pure Electric	Please contact our Customer Service team to arrange a return
Rashmian Ltd	Please return items to the following address: Rashmian Ltd, Unit J Braintree Industrial Estate, Braintree Road, Ruislip, HA4 0EJ
Regatta	Return using our portal
Ricomex UK Ltd	Please apply the customer name and order number to the packaging on return. Please retain tracking number and confirm with customer services to prevent delay of return being processed. Please return items to the following address: Cardinal C/O Ricomex UK Returns, 26 Sharston Road, Manchester, M22 4ZS
Riva Home Ltd	Please return items to the following address: Riva Paoletti Ltd Riva Home, Coal Road, Leeds, LS14 1PS
Rewards and Gifts Ltd	Technology products - We will not accept any returned products with personal information on the item, such as iCloud locked, personal photos or any other personal information (GDPR ) Health & Beauty – we will not accept Fragrance returns if opened or partly used unless there is a problem or fault with the product. Please return items to the following address: P1 4&5, Heywood Distribution Park, Heywood, Lancashire, OL10 2TT
RKW	Please contact our Customer Service team to arrange a return
Robbie Toys	Returns must be made unused and still boxed. Please return items to the following address: Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, CT12 5EZ
Rock Luggage	Please return items to the following address: 24 Wadsworth Road, Greenford, Middlesex, UB6 7JD
Rockport	Please return items to the following address: Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG, United Kingdom
Sabichi Homewares Limited	Please contact our Customer Service team to arrange a return
S Green & Sons	Please return items to the following address: 20 Commercial Rd, London, N18 1TP
Searchlight Electricals	Please return items to the following address: Searchlight Electric, 900 Oldham Road, Newton Heath, Manchester, M40 2BS
Second Chance Ltd	Units 1-4 Pipers Court, Amy Johnson Way, Blackpool, FY4 2RT
Shankar UK Ltd	Please return items to the following address: Shankar UK, 63 Major Street, Wolverhampton, WV2 2BL
Shire Garden Buildings	Returns can only be accepted for goods that remain in their original, unused condition such a unassembled, and not treated by the customer. Returns must be requested within 14 days and be able to be collected from the front of the delivery address. Please return items to the following address: Shire, Brigstock Road, Wisbech, Cambs, PE13 3JJ
Snowtime	Please return items to the following address: Trans-Continental Group Ltd (behind Nutrition Group), Olympic Way, Off Clifton Road, Blackpool, Lancashire, FY4 4QE
Sofa.com	Please contact Sofa.com to arrange a return
Spencer Grace	For Zinc products, the manufacturer must be contacted for repairs and replacements of faulty products. 0800 731 0006 [email protected] Please return items to the following address: Spencer Grace, C/O AM Fright, Unit 5 MIFT, Westinghouse Rd, Trafford Park, Manchester, M17 1DY
Spicers Of Hythe Limited	Items are non-returnable as they are perishable, if an item is damaged or lost, refund or replacement can be arranged by contacting Customer Service.
Threadbare	For hygiene purposes we cannot accept returns of underwear, all swimwear must have their hygiene strip attached. Please return items to the following address: Dimensions, 1 Glenburn Road, East Kilbride, G74 5BA
Turner Bianca PLC	Please return items to the following address: Turner Bianca, Bell Mill, Claremont Street, Oldham, OL8 3EJ
Tyrone Textiles	Curtains must be new, unused and not altered and returned with original packaging. Any curtains with pencil pleat heading the tape must not be pulled otherwise they cannot be accepted for a refund. Please return items to the following address: 30-31 Riverwalk Business Park, Riverwalk Road, Enfield, EN3 7QN
Valbonne Lingerie	Returns are only accepted if unworn and in original packaging. Please return items to the following address: 54/56 Stocks Street, Cheetham Hill, Manchester, M8 8QJ
VeloBrands	Please return items to the following address: VeloBrands Ltd, Copplestone Mills, Copplestone, Devon, EX17 5NF
Vantona Home LTD	Please return items to the following address: Unit 8a, Newby Road, Hazel Grove, Stockport, SK7 5DA
Virgin Experience Days	For items purchased online please contact Customer Services stating your intent to cancel your voucher, including your Order Number starting HOF as well as your 8-digit VED Voucher Serial Number starting C. You can find your Order Number on your HOF order confirmation email and your VED Voucher Serial number on your physical voucher or your digital e-voucher sent to your email address.
Watch Shop	Please return items to the following address: SDK Returns, PO BOX 8174, Reading, Berkshire, RG6 9PE, United Kingdom
WeeRide UK	Please return items to the following address: WeeRide Returns, Silver X Group, Unit 2 & 3 Hamilton Road, Sutton in Ashfield, NG17 5LD
Welcome Furniture Limited	Please contact our Customer Service team to arrange a return
Weybury Hildreth Limited	Please contact our Customer Services team to regarding faulty returns. Otherwise, please return items to the following address: Weybury Hildreth, Bay 1, Building 47, Second Avenue, The Pensnett Estate, Kingswinford, West Midlands, DY6 7UZ
YouGarden	Please contact our Customer Service team to arrange a return
ZyroFisher	Please return items to the following address: ZyroFisher, Roundhouse Road, Faverdale Industrial Estate, Darlington, DL3 0UR

PEGI RATING	DESCRIPTION
	The content of games with a PEGI 3 rating is considered suitable for all age groups. The game should not contain any sounds or pictures that are likely to frighten young children. A very mild form of violence (in a comical context or a childlike setting) is acceptable. No bad language should be heard.
	Game content with scenes or sounds that can possibly be frightening to younger children should fall in this category. Very mild forms of violence (implied, non-detailed, or non-realistic violence) are acceptable for a game with a PEGI 7 rating.
	Video games that show violence of a slightly more graphic nature towards fantasy characters or non-realistic violence towards human-like characters would fall in this age category. Sexual innuendo or sexual posturing can be present, while any bad language in this category must be mild.
	This rating is applied once the depiction of violence (or sexual activity) reaches a stage that looks the same as would be expected in real life. The use of bad language in games with a PEGI 16 rating can be more extreme, while the use of tobacco, alcohol or illegal drugs can also be present.
	The adult classification is applied when the level of violence reaches a stage where it becomes a depiction of gross violence, apparently motiveless killing, or violence towards defenseless characters. The glamorisation of the use of illegal drugs and of the simulation of gambling, and explicit sexual activity should also fall into this age category.
	In addition to the numerical PEGI ratings, you will also see the "Parental Guidance Recommended" rating for some non-game apps, introduced by PEGI for storefronts that use IARC. This serves as a warning that these apps can offer a broad variety of user generated or curated content. Typically, this applies to products such as Facebook, Twitter or YouTube.

CONTENT DESCRIPTOR	DESCRIPTION
Violence	The game contains depictions of violence. In games rated PEGI 7 this can only be non-realistic or non-detailed violence. Games rated PEGI 12 can include violence in a fantasy environment or non-realistic violence towards human-like characters, whereas games rated PEGI 16 or 18 have increasingly more realistic-looking violence.
Bad Language	The game contains bad language. This descriptor can be found on games with a PEGI 12 (mild swearing), PEGI 16 (e.g. sexual expletives or blasphemy) or PEGI 18 rating (e.g. sexual expletives or blasphemy).
Fear/Horror	This descriptor may appear as 'Fear' on games with a PEGI 7 if it contains pictures or sounds that may be frightening or scary to young children, or as 'Horror' on higher-rated games that contain moderate (PEGI 12) or intense and sustained (PEGI 16) horror sequences or disturbing images (not necessarily including violent content).
Sex/Nudity	This content descriptor can accompany a PEGI 12 rating if the game includes sexual posturing or innuendo, a PEGI 16 rating if there is erotic nudity or sexual intercourse without visible genitals or a PEGI 18 rating if there is explicit sexual activity in the game. Depictions of nudity in a non-sexual context do not require a specific age rating, and this descriptor would not be necessary.
Drugs	The game refers to or depicts the use of illegal drugs, alcohol or tobacco. Games with this content descriptor are always PEGI 16 or PEGI 18.
Gambling	The game contains elements that encourage or teach gambling. These simulations of gambling refer to games of chance that are normally carried out in casinos or gambling halls. Some older titles can be found with PEGI 12 or PEGI 16, but PEGI changed the criteria for this classification in 2020, which made that new games with this sort of content are always PEGI 18.
Discrimination	The game contains depictions of ethnic, religious, nationalistic or other stereotypes likely to encourage hatred. This content is always restricted to a PEGI 18 rating (and likely to infringe national criminal laws).
In-Game Purchases	The game offers players the option to purchase digital goods or services with real-world currency. Such purchases include additional content (bonus levels, outfits, surprise items, music), but also upgrades (e.g. to disable ads), subscriptions to updates, virtual coins and other forms of in-game currency.
Online Gaming	These serve a useful purpose on a pan-European basis where there are different views on levels of acceptability in the matter of bad language, sex and nudity.
Paid Random Items	This content descriptor is sometimes accompanied by an additional notice if the in-game purchases include random items (like loot boxes or card packs). Paid random items comprise all in-game offers where players don't know exactly what they are getting prior to the purchase. They can be purchased directly with real money and/or exchanged for an in-game virtual currency. Depending on the game, these items may be purely cosmetic or they may have functional value. The notice is always displayed underneath or near the age label and content descriptors.

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Delivery Option	Order Before	Delivery Time	Cost from (€ EUR)
Standard Delivery	23:59	3 to 7 Days	6.99

Right of Access This is commonly referred to as a Subject Access request or ‘SAR’.	The right to be provided with a copy of your personal data and to certain other su pplementary information that this Privacy Policy is already designed to address.
Right to Rectification	The right to have inaccurate personal data rectified e.g., if you consider that your personal data is incorrect, out of date or incomplete.
Right to Erasure This right is also known as ‘the Right to be Forgotten’.	The right to require us to delete your personal data. This right is not absolute and only applies in certain circumstances.
Right to Restrict Processing	The right to restrict the processing of your personal data where you may have a particular reason for wanting the restriction. This right is not absolute and only applies in certain circumstances.
Right to Data Portability	The right to receive personal data that you have provided to us in a structured, commonly used, and machine-readable format. It also gives you the right to request that we transmit this data directly to another data controller.
Right to Object	The right to object to the processing of your personal data at any time. This effectively allows you to stop or prevent us from processing your personal data. The right to object only applies in certain circumstances. You have the absolute right to object to the processing of your personal data if it is for direct marketing purposes (refer to section below).
Rights related to automated decision-making including profiling	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.
Your right to withdraw consent	Where you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent

Cookie/tracking technology name	Category [strictly necessary, performance, functionality, third party]	Purpose
Criteo, Facebook and Google	Third party	These partners use cookies to provide you with personalised adverts when you visit other selected websites. Banner advertising appears on websites which we are affiliated with and we use the information we have learned from cookies to tailor this advertising to things we think you will like, based on your browsing history on our website.
Affiliate Window and Google	Third Party	Sometimes we'll advertise on third party websites. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.
User Replay	Third Party	These cookies enable us to track individual customer journeys on our website (excluding any checkout pages) which are used to identify and fix bugs to make the online experience better for customers.
Google Analytics	Third Party	Google Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend shopping. The information stored by these cookies can be seen only by the relevant teams at SportsDirect.com Retail Ltd. and Google and never shows any confidential information, we also use Google Analytics to track the performance of our website. For more information on the use of Google Analytics, please see: Google's Privacy & Terms Safeguarding your data
Facebook, Twitter, Instagram and YouTube	Third Party	Social sharing, social login and other social media services we offer are run by other companies. These companies may drop cookies on your computer when you use them on our site or if you are already logged in to them.
Crazy Egg	Third Party	These cookies allow our partner CrazyEgg to collect anonymous usage data which we use to make our website easier to use.
ASPXANONYMOUS, [Website]_ AuthenticationCookie, um_IsMobile, X-SD-URep, StateKey, .DOTNETNUKE, authentication, mp__utmb, mp__utma, mp__utmc, mp__utmz, X-Origin-Cookie	Strictly Necessary	These cookies are used to allow you to add to your basket and place orders and allow us to recognise registered customers
AdvertCookie, ChosenSite, CountryRedirectCheckIsDone, newsletterPoppedUp, acceptedCookies, [Website]_ AnonymousUserCurrency	Functionality	These cookies are used to remember your selected preferences and what messages you have already seen so they aren’t shown again.
ak_bmsc, TS01a19d95	Functionality	These cookies are used to protect our website against bots.

Delivery Option	Order Before	Delivery Time	Cost from (€ EUR)
Standard Delivery	23:59	3 to 7 Days	6.99

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