Delivery FAQ's
- Essential Maintenance - from 27th July We're currently making some important system changes.For the next few days you may notice some disruption and some of...
- What will happen if I am not in when the parcel is delivered? For most deliveries the carrier will give you advanced notice by sending you email or text messages, keeping you upda...
- Customs charges and import duties If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These cha...
- Tracking Delivery You’ll be able to track the journey of your parcel using your parcel tracking link. If you’re looking for this link, ...
- Where is my order? For most orders, you can track the status of each parcel when you check your order history online.We will keep you up...
- Why is my order late? We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases,...
- Why has my order or item been returned to sender? Our delivery partners will attempt to deliver your order three times. Sometimes there might be problems finding or ac...
- Order Confirmation Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and deliv...
- Delivery Delays in Ireland We’re aware that one of our carrier partners in Ireland has entered receivership. We’re currently working hard to rea...
- My parcel shows as delivered, but I've not received it Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a ...