Returns
- Can I return more than one order in the same parcel? Please return each order separately and include any packaging that forms part of the goods with your valid proof of p...
- Can I cancel or make changes to my order? I need to cancel my orderWe start processing orders straight away, so we may not be able to stop your order before it...
- I've lost my store receipt If you no longer have your receipt for any reason, the store team may be able to reissue it for you.To check this, yo...
- The store staff refused my faulty item return All returns are inspected once received, this includes if you believe one of your items may have a manufacturing faul...
- Can I exchange an order? No, we do not exchange items.In the event you change your mind, you may be able to return an online item for a full r...
- I need to return my order or item bought in store To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store...
Refunds
- I can't see a refund on my bank statement Please allow 7 days for the refund to appear in your bank account.
- Why do I receive a credit note when returning Store orders? We have different terms and policies for shopping in store compared to shopping online.Unwanted items can be returned...
- How will I receive a refund? For orders placed online - We try and process all returns as quickly as possible for you to get your refund. You shou...
- When will I receive a refund? We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our ...