Returns
- I need to return an item bought online You have 28 daysto return your item You pay from £4.99 per return Once returned, allow14 days to be refunded ...
- Can I return more than one order in the same parcel? Please return each order separately and include any packaging that forms part of the goods with your valid proof of p...
- Can I cancel or make changes to my order? If you wish to cancel/withdraw your order within 14 days of receipt, please follow the link here. If your cancellatio...
- I've lost my store receipt If you no longer have your receipt for any reason, the store team may be able to reissue it for you.To check this, yo...
- The store staff refused my faulty item return All returns are inspected once received, this includes if you believe one of your items may have a manufacturing faul...
- Can I exchange an order? No, we do not exchange items.In the event you change your mind, you may be able to return an online item for a full r...
Refunds
- I can't see a refund on my bank statement Please allow 7 days for the refund to appear in your bank account.
- Why do I receive a credit note when returning Store orders? We have different terms and policies for shopping in store compared to shopping online.Unwanted items can be returned...
- How will I receive a refund? For orders placed online - We try and process all returns as quickly as possible for you to get your refund. You shou...
- When will I receive a refund? We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our ...