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Delivery Options

Delivery options are presented at the checkout stage, not all delivery options may be available depending on your chosen product or region.

Please refer to the checkout for the most up to date information on delivery options.

Delivery OptionOrder BeforeDelivery TimeCost from (€ EUR)
Standard Delivery23:593 to 7 Days6.99

Bank / Public holidays are not included.

Please note: Once you have submitted your order we will not be able to make any changes, this includes the delivery option and combining delivery charges for multiple orders.

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Where is my order?

For most orders, you can track the status of each parcel when you check your order history online.

We will keep you updated by email as your order progresses, this includes sending you the tracking details so you can learn more about your parcel progress.

Once your parcel is with the delivery partner, they will also keep you updated so you know when to expect it.

Delivery timescales will vary depending on what you've ordered and the delivery service you selected. If you're concerned your parcel is taking a while to progress further, we'd recommend you check your order details first as your order may still be within the expected delivery timescales. You can find the expected delivery date on your emails updating you about your order.

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Tracking Delivery

You’ll be able to track the journey of your parcel using your parcel tracking link. If you’re looking for this link, you’ll find this:

  • In your emails we send to you confirming your order is shipped.
  • In your order history, in My Account by clicking Track Your Order

Most of the delivery carriers we work with will keep you updated via email as your order progresses. If for whatever reason you’re not home; they will let you know they tried to deliver and what to do next.

If you selected Click and Collect we'll let you know your order is ready for collection by sending you a 'Collection ready' email once your order has arrived at your chosen store.

Please note If you have entered the wrong email address whilst checking out, sadly we will not be able to email you about that order.

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Why is my order late?

We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases, such as:

  • During busy periods - when a sudden high volume of products needs to be shipped.
  • Essential maintenance – on rare occasions, we may need to make important system changes which affects how we manage orders. There may be delays around this time.
  • Bad weather – when it may be more difficult for products to be shipped around the country.

We will keep you informed by email on the progress of your order.

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Why has my order or item been returned to sender?

Our delivery partners will attempt to deliver your order three times. 

Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.

Occasionally, an order gets damaged in transit and can't be delivered.

You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.

If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. 

Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. 

If you require the items, we would ask you to place a new order.

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My parcel shows as delivered, but I've not received it

Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour.

Please check around the outside of your property, the parcel may have been left in a safe place. It's also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left.

We would also ask that you check with your neighbours as the driver may have left the parcel with them.

If you still need some help after checking the above, please contact Customer Service as we'll be happy to help you. 

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How do I apply a discount code?

If you are using a promotional code that is currently on our website this can be added in your ‘bag’. All you need to do is enter the promo code in the field under the ‘total’ order amount and then select ‘Apply’. 

If your order meets the requirement for the code the discount will be applied to your order and will show in the ‘order summary’:

Any other codes need to be added in the payment section. 

Some of our offer codes require you to be logged in to your account online to receive the discount. Please make sure you've logged in using the email address which you received your offer.

Once you’ve selected your delivery option, you will be presented with all the payment options available for your order. Select ‘Apply Promo Code’ enter the code provided to you and then select ‘Apply'.

Please note:

Terms and conditions apply to all our promotions and sales. There may be brands or departments that are excluded from our promotions. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date.

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What is payment authentication?

Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.

Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us.

How do I activate my card?

You register your card on your card provider's site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password.

Who do I contact for further information?

If you require more information around the payment authentication process, please contact your card issuer directly.

If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information.

If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider.

We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.

Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.

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Payment issues

If you are getting error messages when making a payment using a card, please check the following:

  • The address registered on your card matches the billing address in My Account/on your order
  • You are entering the card details correctly e.g the expiry date and security code from the back of your card
  • Has your bank declined the payment, you will need to contact your card provider as they will have more information. 
  • Try using a different card or payment method.

Once you've checked all of the above and you are still experiencing problems, please contact us and include as much detail as you can around the error:

  • The error message you are seeing
  • A description of the problem
  • What payment method you are trying to use
  • What the products are you’re trying to purchase
  • What internet browser you are using or if you are using our app
  • Any other details that could be useful

Please note: If you are experiencing problems whilst using PayPal or Frasers Plus to make a payment, you will need to contact them directly.

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Why is my bank showing two charges for my order?

We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. The funds are then debited when we have processed your item(s) for delivery. Sometimes this shows up as two charges and will correct itself within 2-5 working days. 

In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

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Can I cancel or make changes to my order?

I need to cancel my order

Once you've placed your order, it immediately begins processing through the system so that we can get it to you as fast as possible.

Depending on the status of your order, we may be able to cancel it for you. Please contact Customer Service so we can check this further for you.

If your order has already been shipped or started going through our automated fulfilment process, we will not be able to cancel it for you. Please refer to our returns policy for details on how to return your order once received.

I need to change the address

We cannot change your delivery address once your order is placed. If you're concerned about being unavailable, some delivery partners may leave your parcel with a neighbour or in a safe location. Use the ‘Click to track order’ button in your ‘Order shipped’ email to check if these options are available.

If you can no longer access the address you chose, please contact Customer Service and we will ask our delivery partner to return your order back to us for a full refund. Please note, if this is possible, it can take up to 14 days. If you still want your order, you will need to place it again as we can only ship to the address entered at checkout.

I need to change my order

Once an order has been submitted, we cannot make any changes to it, this includes:

  • Adding or removing items
  • Changing colours or sizes
  • Changing the delivery options
  • Applying promotional discounts
  • Changing the email address entered for this order
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Apply Gift Card, eVoucher or Credit Note

Gift Card/Store Credit Note
Once you’ve added your items to the basket and selected your delivery option you will be taken to the payment section. You will be presented with all the payment options available for your order. Select ‘Use Gift Card or eVoucher’ and enter your eVoucher/credit note code and pin number and then select ‘Redeem Gift Voucher’. If you are unsure where you can find your eVoucher code and pin, please check our FAQ - Where do I find my voucher code and pin?

You can add up to 10 codes, if you wish to apply more eVouchers/Gift cards/credit notes to the same order please follow the above steps again for each code.

Pre-Paid Mastercard/3rd Party Contactless Gift Card
If you are using a Contactless Gift Card from a 3rd party retailer, please select ‘Credit/Debit Card’ and enter the details from your Contactless Gift Card like you would with a bank/credit card.

Please note: We are unable to add promotion codes or discounts once your order has been placed. 

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Where do I find my voucher code and pin?

eVoucher
If you are using an eVoucher the code and pin can be found in the grey box in the email received. It will looks something like this:

If you are using a Contactless Gift Card from a 3rd party retailer, these work like a bank/credit card. If you are struggling to use this please check: Apply Gift Card, eVoucher or Credit Note.

Gift Card
If you are using a Gift card purchased in store then the code and pin can be found on the back of your gift card under the bar code. To reveal the pin number you will need to scratch off the silver box.

Store Credit Note
If you have previously returned an item to store and received a credit note these can only be used online if there is a 4 digit pin included on your credit note. This can be located on the credit note supplied with your refund receipt by the store.

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I've received the wrong item

If the item you received differs to what you ordered or expected-

For orders placed online - Please contact our Customer Service team within 28 days from the delivery date with full details of the wrong item that you've received, and we will investigate this for you.

When contacting us, please also provide a clear image showing the tags and product code so we can better help you.

Please note that some items may be received in a slightly different colour or style to what is pictured online. These products will mention this on the product description, so we would recommend you check this before contacting to avoid disappointment.

For orders bought in stores - Please visit the store with the product and proof of purchase so they can try to help you.

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My item is faulty

If you've identified a fault with an item you ordered-

For orders placed online - please contact our Customer Service team with full details of the item and fault and we will investigate this for you.

When contacting us, please also provide clear images showing the fault so we can better help you.

Please note, all products will be inspected when returned and during cases where the item has been damaged, or caused by wear and tear, the products will be returned to you.

For orders bought in stores - please visit the store with the product and proof of purchase so they can try to help you.

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I'm missing an item from my order

We’re sorry there’s items missing in your order.

Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. 

If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not have the stock of the item to send to you at the time of shipping.

If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.

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Why have you cancelled my order or item?

You're order may have been cancelled due to one of the following reasons:

  • The items are out stock when it comes to packing your order
  • The items are not available for shipping out of the UK
  • The billing address doesn't match the details your payment provider has on records.

You will receive an 'Order cancelled' email to confirm which items have been cancelled and the pending payment amount will be released to your original payment methods. Please allow 2-5 working days for this to be cleared. 

Please note: If your item included in a sale and then cancelled because the item was out of stock, we will not be able to honour this price if the item come backs in to stock after the sale has ended.

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My order has been cancelled, but it appears that I have still been charged

If your order has been cancelled, you will be refunded to your original method of payment within 2-5 working days. 

The time might depend on your banks processes. 

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I haven’t received my gift card

Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.

If you still can’t find it, please contact us and we will be happy to help.

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My item is incomplete or missing parts

If your item has not arrived in a complete condition:

For orders placed online - Please contact our Customer Service team within 28 days of the parcel being delivered. When contacting us, please let us know details of which part is missing and include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.

For orders bought in stores - Please visit the store with the product and proof of purchase so they can try to help you.

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How do I find my size?

Sizes vary with different brands and styles.

We have a size guide that will show you clothing and footwear sizes to help you make an informed decision about your purchase.

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Item out of stock?

We keep our website as up to date as possible with our latest stock. If you can’t find the item, size or colour you’re looking for we encourage you to check back on the website at a later date.

Our stores also sell a wide range of stock which will vary by store. Please pop in to your local store to see what we have available.

Unfortunately, our Customer Service team are unable to see stock availability for individual stores.

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Size Guide
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Product Information

Most of our product information can be found on our website, when viewing the product page. This includes the images showing what the product looks like. We also show more information on the product description, or within the product specification such as materials, sizing etc.

If you have checked the website and are still needing additional information which isn't covered, please get in touch with our Customer Service team so we can help you further.

When contacting it may help to provide a clear image/screenshot showing the product which you need more help with so we can better help you.

Please note: Customer Service will not be able to give you advice on which products you should buy.

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Why are the item prices in store not always the same as online?

Our store stock and pricing is managed independently from online stock and pricing.

This means that a sale might apply exclusively online to certain products, or the store might have a clearance sale that does not apply online.

As a result, you will occasionally see different pricing in store if comparing to online.

Online and stores are governed by separate Terms and Conditions and as such, we do not offer price matching or negotiate item prices.

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I need to return an item bought online
You have 28 days
to return your item
You pay from £4.99 per returnOnce returned, allow
14 days to be refunded
Returning an item shipped by a Brand Partner? 
Please visit our Brand Partner Returns article as different instructions for return may be required.
Items shipped by a Brand Partner will look like this on your emails:

https://houseoffraser.returns.international/pro 

How to return an online order

1Securely repack your items so they are safe for shipping. Items must have not been used, worn, or washed & must be in a resalable condition, in their original packaging with all tags attached.
2
Press the 'START A RETURN' button & login to the returns portal with your order number and email address.
3
Follow the steps on the returns portal to schedule your return and generate your returns label. This will also provide instructions on what to do next.
4Return your parcel & allow 14 days for your return to be processed. We'll automatically keep you updated via email.

Other important information related to returns

  • If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.

  • For items that do not fit, or other 'change of mind' scenarios, you will need to cover the return cost. Our Customer Service team will not be able to offer a free return service for you.

  • Orders placed online cannot be returned to stores. This also applies to orders where you chose a 'click and collect' delivery option.

  • Returns are processed on a per-order basis, so if you are trying to return multiple orders, please return them separately to avoid issues or delays with processing.

  • All returns are inspected upon receipt. Our team can reject and return a product if it is identified that the product has been abused.

  • Personalised items will not be accepted unless the text is incorrect, or the item is faulty.

  • Underwear, swimwear, and pierced jewellery cannot be returned for hygiene reasons.

  • Items with deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned. 
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Return an item bought online, shipped from a Brand Partner
You have 28 days
to return your item
You will need to pay for the returns postageOnce returned, allow
14 days to be refunded

Items shipped by a Brand Partner will look like this on your emails:

What is a Brand Partner?

Some items sold on our website are shipped directly from one of our Brand Partners. In case of returns, it's important you send Brand Partner items to the correct address, so that they can be checked and refunded for you.

How to return a Brand Partner order

1Identify the name of the Brand Partner by checking your emails to identify who shipped that item (if it doesn’t name a brand partner alongside the product, it was likely shipped directly from us) 
2Find your specific Brand Partner from the list below. This will give you an overview of how returns work, for that supplier. 
3Follow the instructions to arrange your return where this is possible. 

Other important information related to returns 

  • If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.

  • For items that do not fit, or other 'change of mind' scenarios, you will need to cover the return cost. Our Customer Service team will not be able to offer a free return service for you.

  • Orders placed online cannot be returned to stores. This also applies to orders where you chose a 'click and collect' delivery option.

  • Returns are processed on a per-order basis, so if you are trying to return multiple orders, please return them separately to avoid issues or delays with processing.

  • All returns are inspected upon receipt. Our team can reject and return a product if it is identified that the product has been abused.

  • Personalised items will not be accepted unless the text is incorrect, or the item is faulty.

  • Underwear, swimwear, and pierced jewellery cannot be returned for hygiene reasons.

  • Items with deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned. 

Select a Brand Partner:

 3P Enterprise

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
3P Enterprise Ltd,
Unit 5, Plot 8,
Forest of Dean Industrial Estate,
Stepbridge Road,
Coleford,
Gloucestershire, GL16 8PJ

 4 Down Distribution

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
4Down Distribution Ltd, Unit 6 Northridge Business Park, Haywood Way, Hastings, East Sussex, TN35 4PP

Ace Casual

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Ace Casual, Bradford Road, Brighouse, HD6 4DJ

Ace Supply Co, The

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Warehouse, Unit A3/4 Southmoor, Industrial Estate, Southmoor Road, Wythenshawe, Manchester, M23 9XD

Activity Superstore

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
TAS (Studio Returns), Freepost RTZB-RRJT-ULYS, 1st Floor, 41-45 High Street, Saffron Walden, CB10 1AR

Agent Provocateur

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Agent Provocateur Returns, C/O Amethyst Group, Lodge Road, Staplehurst, Kent, TN12 0QN

Alan Symonds & Company

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Alan Symonds & Company Limited, Westminster House, Bakewell Road, Orton Southgate, Peterborough. PE2 6WA

Allison Baby

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Allison Baby UK Ltd, Unit 15-17 Canal View Business, Wheelhouse Road, Rugeley, Staffordshire, WS15 1UY, GB

A-Mir & Co

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Amir, Amir House, Taylors Lane, Oldbury, B69 2BN

Arora Design

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Arora Design LTD, Buccleuch Mills, Langholm, Dumfriesshire, DG13 0EB

Aspire Furniture

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Aspire Furniture, Units 3 & 4 Modern House, Summer Lane, Barnsley, S70 2NP

Aye Do

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
13 Murieston Green, Murieston, Livingston, EH54 9EQ

Babymore

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Unit C2, Zenith Industrial Estate, Paycocke Road, Basildon, Essex, SS14 3DW

Baker & Taylor

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Baker & Taylor UK Ltd, Unit 13 Empire Road, Bicester, OX26 2FL

Beam Furniture

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Studio Returns, Beamfeature Distribution, Lidice Road, Goole, DN14 6XL

Benross Marketing

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Benross Marketing Ltd 22 Goodlass Road, Liverpool, L24 9HJ 

Bio Synergy

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Bio-Synergy Ltd, 469 Finchley Road, London, NW3 6HS

Birlea Furniture

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Birlea Furniture Ltd Unit 6a-1 West Meadow Rise, Derby, DE74 2HL

Blue Stem Group

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
38 Bluestem Road, Ransomes Industrial Estate, Ipswich IP3 9RR

Boxer

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Boxer Gifts, Swinnow Lane, Leeds, LS13 4BS

Brakeburn

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Jackson Distribution Ltd, Main Warehouse, 1 Willis Way, Poole BH15 3SS

Bunty Pet Products

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Unit 1 St Mary's Industrial Park, Talbot Road, Newton, Hyde, SK14 4HN

Carte Blanche Greetings

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Carte Blanche Greetings Ltd, Unit 3, Chichester Business Park, Tangmere, Chichester, West Sussex, PO20 2FT

Cascade Holdings

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Cascade Holdings Ltd, Gorse Mill, Gorse Street, Chadderton, Oldham, OL9 9RJ

Character World

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Character World Brands, Unit 1 Oak Green, Stanley Green Business Estate, Cheadle, SK7 6QL

Charles Bentley

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Factory Outlet, Charles Bentley and Son Ltd, North Road, Loughborough, LE11 1QJ

Chicken Cyclekit

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Chicken CycleKit, Unit B2 Cherrycourt Way, Leighton Buzzard, Bedfordshire, LU7 4UH

Clair De Lune

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Clair De Lune, Shentonfield Road, Sharston Ind Est, Manchester, M22 4RW

Comfy Living

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Comfy Living LTD, Unit 8, Briarwood Business Park, Commerce Way, Highbridge, Somerset, TA9 4AG

Comfy Quilts

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Comfy Quilts, Hanson Point, Hanson Close, Middleton, Manchester, M24 2HD 

Crafters Companion

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Crafters Companion. St Cuthbert’s Way, Aycliffe Business Park, Newton Aycliffe. DL5 6XW

Create Your World

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Create Your World Ltd, Units 4-6 Deneside Business Park, Wolsingham, Bishop Auckland, Co Durham, DL13 3BF

Croydex

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Croydex, Central Way, Andover Hampshire, SP10 5AW, UK

Cube / One Way Bikes

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
CUBE Store, Dobbies Garden Centre, Bath Rd, Gloucester GL10 3DP

Dezac

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
The Dezac Group Ltd , Returns Department , Longhope Business Park , Monmouth Road, Longhope , GL17 0QG.

Digitek Trading

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Digitek Trading Ltd, (S001 Returns), Unit 3 Rinus Business Park, Darwen, Lancashire, BB3 2QX

Dimension 6 Fitness

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Nike Strength- PDS Direct, Halfords Lane units 1-7, West Midlands, B71 4LF

Downland Bedding

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Downland Bedding Co. Ltd, 23 Blackstock Street, Liverpool, L3 6ER

Dreams 'n' Drapes

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
JRS Online Returns, Unit 1-2 Cleggs Lane, Industrial Site, Ravenscraig Road, Little Hulton, Manchester M38 9PU

DT Global / Scent Global

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Unit 6, Dallas Court, Salford, M50 2GF

Electric Incentive Company, The

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
RETURNS, Unit 12, Sixth Avenue Business Park, Bluebridge Industrial Estate, Halstead, CO9 2GU

Endura

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
3P Enterprise Ltd, Unit 5, Plot 8, Forest of Dean Industrial Estate, Stepbridge Road, Coleford, Gloucestershire, GL16 8PJ

EPE International

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
EPE International Ltd, Belfry House, Roydsdale Way, Bradford, BD4 6SU

Eskuta

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Unit 5 Bermuda Innovation Centre, st Davids Way, Nuneaton, CV107SD

Esselle Retail

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Arthouse c/o Sambro International, Hardys Gate, Dumers Lane, Bury, BL9 9UE

European Merchandising Services

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
ATL FULFILMENT - Unit 7a Moorland Gate Business Park, Cowling Road Chorley, Lancashire, PR6 9FE

Eurosonic

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
ESG, Sambro (Goods Out Bay 5)  Dumers Ln, Bury, BL9 9UE

Exposure Lights

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Ultimate Sports Engineering, Unit 4 Bury Mill Farm, Pulborough RH20 1NN

Extra UK

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Extra UK, Domino House, Morris Close, Park Farm Ind Est, Wellingborough, NN8 6XF

Firelog

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Returns Dept at Studio, Willowtree Marina, West Quay Drive, Hayes, Middlesex, UB4 9TA

Fit @ Home

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
HOMYLIN LIMITED, First Point Business Park, Woodfield Way, Doncaster, DN4 5JP

Fizz Creations

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Fizz Creations, 6 Commerce Way, Lancing, BN15 8TA

Gablemere

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Gablemere Ltd, Unit 15 / 16 Finepoint Way, Kidderminster, Worcs, DY11 7FB

GAME

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
To initiate a return, please use the returns portal.

Gardeco

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Gardeco Warehouse, Units 7 & 8, Gemini Business Park, Stourport Road, Kidderminster, DY11 7QL

Gardiner Bros

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Gardiner Bros & Co Unit 4, St Modwen Park, Quedgeley, Gloucester, GL10 3EZ

Gem Order

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Gem Order Limited, 5B The Courtyard, Reddicap Trading Estate, Sutton Coldfield, Birmingham, B75 7BU

Get The Label

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Returns Department, GET THE LABEL, 22 Leacroft Road, Birchwood, Warrington, WA3 6PJ

Gift Republic

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Unit 1-5 Macrome Road, Wolverhampton, WV6 9HG

Gordon John Textiles

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
GJT Ltd, Springwell Mill, Church Street, Heckmondwike, WF16 0LF

Graham & Brown

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Shuttleworth Mead Distribution Centre, Unit 7, Padiham, Lancashire, BB12 7NG

Grange Communications

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Grange Communications, 22 Great king Street, Edinburgh, EH36QH

Gym Kit UK

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
GymKit UK, Unit 1, 130 Station Road, Whittlesey, Peterborough, PE7 2EY

Half Moon Bay

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Half Moon Bay Ltd, Unit 9 Hercules way, Bower hill Industrial Estate, Melksham, SN12 6TS

High Street TV

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
High Street TV Corby, PO Box 7903, CORBY, NN17 9HY

Home Curtains UK

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Home Curtains, Stoney Street , Sutton in Ashfield, Nottingham, NG17 4GH

HY-PRO

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Hy-Pro International Ltd, Unit 3, Holla Park, Houghton Regis, Dunstable, LU5 6TZ

Ickle Bubba

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Ickle Bubba, Atlantic House, Swansea, SA7 9FJ.

IGSM

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
1 Dewar Court, Astmoor, Runcorn, WA71PT

In the Style

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Heywood, Charles House, Pilsworth Road, Heywood, OL10 2TA

International Bullion & Metal Brokers

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
PO Box 64378, London, EC1P 1NE

I-Ride

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Swallow Enterprise Park, Diamond Drive, Lower Dicker, East Sussex, BN27 4EL

J & R Sports

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
SDMP Customer Service, C/O J & R Sports Limited, Unit 4 Vesty Business Park, Vesty Road, Aintree, Merseyside, L30 1NY

John Cotton Group

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
John Cotton Group Limited, Low Mill Lane, Ravensthorpe, WF13 3LX

Jon Richard

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Jon Richard, Tilson Road, Manchester, M23 9GF

JS International

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
JS International Ltd, Unit B 3 Regal Way, Watford, WD24 4YJ

JVL

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
JVL – Goods In, Orchard Business Park, Mytholmroyd, HX7 5HZ 

Kandy Toys

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
KandyToys (Returns), Hill Barton Business Park, Sidmouth Road, Exeter, Devon, EX5 1DR

Kidderminster Footwear

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Kidderminster Footwear, New Road, Kidderminster, Worcestershire, DY10 1AL

Kipfold

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Kipfold Ltd, Cheetwood House, Cheetwood Road, Manchester, M8 8AQ

Lakeland Fabrics

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Lakeland Fabrics Ltd, Sopers, 1-3 Wood St, St Annes, Lancashire, FY8 1QS

Lassic

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Returns Department, Lassic Ltd, Dawson Lane, Bradford, BD4 6HN

Leeds Plywood & Doors

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
LEEDS PLYWOOD & DOORS LTD, Midland Road, Leeds, LS10 2RJ

Levitex

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Greenheys, Pencroft Way, Manchester, M15 6JJ

Lifetime Brands

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Lifetime Brands Europe Ltd, The Hub, Nobel Way, Birmingham, United Kingdom, B6 7EU

Living & Home

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Wenrit Global Ltd, Unit 1-3 Montague House, Mathews Street, Manchester, M12 5BB

Luceco

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Luceco UK Ltd, Stafford Park 1, Telford, Shropshire, TF3 3BD

Lucky Dip

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Lucky Dip, Unit 1B Brunt Street, Mansfield, Nottinghamshire, NG18 1AX

Mad Group HQ, The

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
430 Enterprise Way, Vale Park, Evesham, Worcestershire, WR11 1AD

Mashco

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Mashco Ltd, 17 Colonial Way, Watford, Hertfordshire WD25 7DU

Melrose Textile

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Melrose Interior, Park View Mills, Wibsey Park Avenue, BD6 3QA

Original Metal Sign Company, The

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
The Original Metal Sign Co, Royd Way, Keighley BD21 3LG

Merloni / Whirlpool / European Appliances

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Please contact the Customer Service team for further assistance.

Meroncourt Europe

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire, SG15 6SG

Meyer UK

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Meyer Group Limited, Wirral International Business Park, Riverview Road, Bromborough, Wirral, CH62 3RH

Modrec International

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Modrec International Ltd, Gateway 2, Wesley Way, Benton Square Industrial Estate, Newcastle Upon Tyne, NE12 9TA

Momentum Hyper

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
RideMinded UK, Alexandra House, 36a Church Street, Chelmsford, Essex, CM2 7HY

MV Sports

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
3P Enterprise Ltd, Unit 5, Plot 8, Forest of Dean Industrial Estate, Stepbridge Road, Coleford, Gloucestershire, GL16 8PJ

My Babiee

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
1 St. James Business Park, Henwood Ind. Estate, Henwood, Ashford, TN24 8DH

Nielsen Bainbridge

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Nielsen Design Limited 27-30 Tradewinds, Diss Business Park, Diss, Norfolk, IP22 4GT

Nudea

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Nudea Studio, Manor House, Church Road, Little Marlow, Buckinghamshire, SL7 3RZ

Obaby

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Obaby Limited, Kirton Business Park, Cleatham Road, Kirton in Lindsey, North Lincolnshire, DN21 4JR

Optima Manufacturing Jewellers

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Optima Ltd, 124 Hockley Hill, Birmingham, B18 5AN

Oxford Products

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Priority Return, Oxford Products Ltd, De Havilland Way, Witney, OX29 0YG

Peers Hardy

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Peers Hardy UK Ltd, Customer Services Dept, Unit 4, Precision House, Starley Way, Solihull, B37 7GN

Personalised Memento

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Please contact the Customer Service team for further assistance.

Pet Brands

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Pet Brands, Paramount House, Gelderd Road, Birstall, Batley, WF17 9QD

Phoenox Textiles

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Phoenox Textile Ltd, Spring Grove Mills, Clayton West, Huddersfield, HD8 9HH

Plum Play

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Plum Products Ltd, Middle Street, The Cliff, Ingham, Lincoln, LN1 2YQ

Portmeirion

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Portmeirion, PMG UK Returns, Trentham Lakes South, Stanley Matthews Way, Stoke on Trent, Staffordshire, ST4 8GR

Premier Decorations

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Premier Decorations Ltd, Premier House, Braintree Road, Ruislip, Middlesex, HA4 0EJ

Prestige Touch

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Linmar House, East Portway Business Park, Andover, SP10 3LU

Product Care Group

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Small Appliances: AP Taylor Ltd, 5 Arenson Centre, Arenson Way, Dunstable, Bedfordshire, LU5 5UL

Pure Electric

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Unit 2, Cransley Park Way, Kettering, NN14 1EG

Raleigh

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
FAO Returns Department, Raleigh UK Ltd, 136 Church Street, Eastwood, Nottingham, NG16 3HT

Rapport Home Furnishing

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Rapport Home Furnishings Ltd, Unit 23 Cosgrove Way, Luton, LU1 1XL

Rashmian

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Rashmian Ltd, Unit J Braintree Industrial Estate, Braintree Road, Ruislip, HA4 0EJ

Rayware

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Rayware Limited, DD Returns, Mayflower Avenue, Hunts Cross, Liverpool, L24 9BA

Rewards & Gifts

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
P1 4&5, Heywood Distribution Park, Heywood, Lancashire, OL10 2TT

Ricomex UK

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Cardinal C/O Ricomex UK Returns, 26 Sharston Road, Manchester, M22 4ZS

Riva Home Ltd

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Riva Paoletti Ltd Riva Home, Coal Road, Leeds, LS14 1PS

RKW Electrical

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
RKW, Sutton House, Berry Hill Road, Fenton, Stoke on Trent, ST4 2NL

Robbie Toys

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, CT12 5EZ.

Rock Luggage

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
24 Wadsworth Road, Greenford, Middlesex, UB6 7JSD

Ryder Imports

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Ryder Hub, The Old Wagon Works, Mantle Lane, Coalville, LE67 3DW

S Green & Sons

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
20 Commercial Rd, London, N18 1TP

SW Living

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
SW Living Ltd, Asia Mill, Bradford Road, Bolton, BL3 2HE

Sabichi Homewares

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Priorswell Road, Worksop S80 2BY

Searchlight Electricals

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Searchlight Electric, 900 Oldham Road, Newton Heath, Manchester, M40 2BS

Second Chance 

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Units 1 – 4 Pipers Court, Amy Johnson Way, Blackpool, FY4 2RT

Shankar

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Shankar UK, 63 Major Street, Wolverhampton, WV2 2BL

Shire Garden Buildings

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Shire, Brigstock Road, Wisbech, Cambs, PE13 3JJ

Silverfish

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Units 3a-3c Woodacre Court, Saltash Parkway Industrial Estate, Burraton Road, Saltash, Cornwall, PL12 6L

Sofa.com

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Sofa.com, Unit 33-35 Fairview Industrial, Estate, Clayton Road, London, UB3 1AX

Something Different 

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Something Different Wholesale, Upper Fforest Way, Enterprise Park, Swansea, SA6 8PJ

Spencer Grace

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Spencer Grace, C/O AM Fright, Unit 5 MIFT, Westinghouse Rd, Trafford Park, Manchester, M17 1DY

Spicers of Hythe

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Spicers of Hythe Ltd, Nest Road, Felling, Gateshead, Tyne & Wear, NE10 0ES

Sports Directory

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Unit 5, Butterly Avenue, Questor, Dartford, Kent, DA1 1JG

Sweatband.com 

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Please contact the Customer Service team for further assistance.

Team Tex

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Merkan Transport, 33 Liliput Road, Brackmills, Northampton, NN4 7DT

Tee Zed Products

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
JAS Contract Logistics, Thurrock Distribution Centre, Unit A Dolphin Park, Dolphin Way, Thurrock, RM19 1NZ

Threadbare

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Dimensions, 1 Glenburn Road, East Kilbride, G74 5BA

Transcontinental Snowtime

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Trans-Continental Group Ltd, (behind Nutrition Group), Olympic Way, Off Clifton Road, Blackpool, Lancashire, FY4 4QE

Treat Republic

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
FAO Returns, Unit 2, 6 Greycaine Road, Watford, WD24 7GP

Turner Bianca

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Turner Bianca, Bell Mill, Claremont Street, Oldham, OL8 3EJ

Tyrone Textiles

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
30-31 Riverwalk Business Park, Riverwalk Road, Enfield, EN3 7QN

Ultimate Home Living

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Unit 5, Froxmer Street, Manchester, Gorton, M18 8EF

United Wheels

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Please contact the Customer Service team for further assistance.

Unnu

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
UNNU Ltd, Unit B, Clifton Down Shopping Centre - Basement, Alma Vale Road, Bristol, BS8 2NN

Upgrade Bikes

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Upgrade Bikes, AB Star Road, Partridge, Green, West Sussex, RH13 8RA

Valbonne Lingerie / Cintamani

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
54/56 Stocks Street , Cheetham Hill , Manchester M8 8QJ

Vantona Home

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Unit 8a, Newby Road, Hazel Grove, Stockport SK7 5DA

Velo Brands

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
VeloBrands Ltd, Copplestone Mills, Copplestone, Devon, EX17 5NF

Virginia Hayward

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Please contact the Customer Service team for further assistance. 

Weeride

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
WeeRide Returns, Silver X Group, Unit 2 & 3 Hamilton Road, Sutton in Ashfield, NG17 5LD

Weybury Hildreth

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Weybury Hildreth, Bay 1, Building 47, Second Avenue, The Pensnett Estate, Kingswinford, West Midlands, DY6 7UZ

Where's That From

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
1A Kent Street, Salford, M7 1UH

Widdop Bingham & Co

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Widdop & Co, Broadgate, Broadway Business Park, Chadderton, OL9 9X

Wilton Bradley

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Frasers Returns, Wilton Bradley Ltd, Brooke House, Sabre Close, Heathfield Industrial Estate, Devon, TQ12 6TW

You Garden

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
You Garden RETURNS,  Long Lane Nursery, Long Lane, Gedney Hill, Spalding, PE12 0PP

Zyro Fisher

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Zyro Fisher, Roundhouse Road, Faverdale Industrial Estate, Darlington, DL3 0UR

Still need to contact us
I need to return my order or item bought in store

To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase.

If your item is faulty, we will provide a full refund. Please provide a valid proof of purchase.

Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.
Please note: Items bought in store can only be returned to stores. You will not be able to return store products via post.

Still need to contact us
Can I return more than one order in the same parcel?

Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.

Still need to contact us
The store staff refused my faulty item return

All returns are inspected once received, this includes if you believe one of your items may have a manufacturing fault.

When returning a store purchase to store, a staff member will assess the item to determine whether the issue is a manufacturing defect or the result of normal wear and tear.

If the staff conclude that the fault is due to wear & tear, and you wish to challenge this further, you would need to arrange for the item to be inspected by a reputable third party. Upon providing a headed letter or email from the third party confirming a manufacturing fault, you can return to the store for further support.

Still need to contact us
I've lost my store receipt

If you no longer have your receipt or credit note for any reason, the store team may be able to reissue it for you.

To check this, you will need to:- 

  1. Return to the store where you originally purchased the item within 6 months of the purchase date.
  2. Show the cashier your bank statement with the transaction on (amount, date & time).

If it is over 6 months, or you do not have proof of the payment details, sadly we will not be able to help you further.

Still need to contact us
How will I receive a refund?

For orders placed online - We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.

If your order was paid part or in full by a gift card or eVoucher, the refund will be issued as a gift card or eVoucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods you used when placing that order.

For orders bought in stores - If you're returning an unwanted item within 28 days for a refund, this will be refunded as a credit note to spend in store (pending inspection). This does not infringe upon your statutory rights. The policy is signposted in stores and on your purchase receipt.

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When will I receive a refund?

We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our returns portal you should receive a ‘Your return has been received’ email within a week of having returned the item but it takes longer sometimes.

Please allow up to 14 days for your items to be inspected and any refunds to be issued. You'll usually be able track the progress of your return, if you have tracking details from the carrier.

You will be sent an ‘Order cancelled’ email once the refund has been processed, this can take between 2-5 working days to show in your account. Any refunds will be refunded to the same payment method you used when you placed the order.

If your order was paid part or in full by a gift card or a eVoucher, the refund will be issued as a gift card or eVoucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods used. If you haven't received your eVoucher please check your junk folder for an 'Order refunded' email.

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I can't see a refund on my bank statement

Please allow 7 days for the refund to appear in your bank account.

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Why do I receive a credit note when returning Store orders?

We have different terms and policies for shopping in store compared to shopping online.

Unwanted items can be returned to the store within 28 days of purchase for an exchange or a refund issued as a credit note (pending inspection).

As stated under consumer law, a credit note does not infringe upon your statutory rights.

This policy is signposted in stores and on your purchase receipt.

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My item has the wrong personalisation

We're sorry to hear there is a problem with your item.

In most cases, we will personalise the product to the specification you asked for when you placed the order. For orders placed online, we also send an order receipt email, which confirms the items ordered, alongside which personalisation details you provided. We would recommend you check this first during cases where the personalisation is not accurate on your product.

Due to the nature of personalisation, it is possible that mistakes could be made on rare occasions during the production process. If this is what has happened with your order, please contact our Customer Service team within 30 days of the parcel being delivered. We would also recommend you send a photo of the mistake to help us better understand the problem.

Please note: Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.

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Store Finder

View our Store Finder to find all our stores in your area.

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I'd like to leave feedback about one of your stores

If you want to let us know about a recent visit to one of our stores please get in touch.

When contacting please include the location, date and time of your visit so we can help you.

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How do I register for an account?

Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.

When you create your account you can opt in to receive our newsletters, keeping you up to date on the latest trends, special offers and promotions.

To register you'll need an active and valid email address.

Once you have followed the steps of setting up your account you can update your details using the 'My Account' section of our site. Here you can manage your addresses, payment cards and keep an eye on your orders.

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How do I create or change my password

Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.

When you create your account you can opt in to receive our newsletters, keeping you up to date on the latest trends, special offers and promotions.

To register with your active, valid email address, please click on the Face icon in the top right hand side of the homepage and complete the steps under 'New User'. You will be asked to create a password for your account.

If you already have an account with us but can't remember your password, you can use the forgotten password link to re-set it by following the steps.

You can manage your account and your password in the 'My Account' section.

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How can I change details and marketing preferences?

You can see and manage most of your details when you login.

  • Head over to My Account to manage your account and password, 
  • Under Contact Preferences for and you'll be able to see your current preferences and make changes to them online.
  • The Manage Cards section allows you to update payment details.
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How do I create or change my email address?

For our customers’ security we don’t allow change of email address. 

If you need to use an alternative email address, we’d ask you to create a new account.

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Unsubscribe/Delete Account

Having an account is free and enables you to shop easily without having to enter your details each time. It also gives you an easy overview of your order history.

If you'd prefer to keep your account but would like to stop receiving promotional messages you could change your preferences online, or by pressing ‘unsubscribe’ on one of our marketing messages.

If you want to delete your online account, please contact us with your details our team will help you further.

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Add to safe sender list

Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic because we communicate shipping notifications, billing errors and order updates via email. By adding our email address to your safe sender list, you’ll ensure that you receive our emails into your inbox and reduce the chances of having problems receiving emails from us in the future.

Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. If an address is on a person’s whitelist then mail from the specific sender will be allowed.

To ensure that you receive our emails please follow the instructions below to add our email addresses to your address book for your specific ISP.

Hotmail

1. Open your inbox

2. Click "Options" (at the top right-hand corner of the screen) then "More Options" at the bottom of the dropdown list

3. Select "Safe and Blocked senders" then click "Safe Senders"

4. Copy and paste our email address into the box provided and click "add to list"

5. Our email address has been successfully added to your safe sender list

Microsoft Office Outlook 2003

1. Open your inbox

2. On the toolbar click "Actions"

3. Select "Junk E-mail" from the drop-down menu

4. Select "Add sender to safe senders list"

5. A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Click OK to confirm

6. The email address has now been entered into your Outlook contacts list

Yahoo!

1. Open your inbox.

2. Navigate to an email from us and click the "Add" button next to our email address

3. If not there already, copy and paste our email address into the email field and click "Save"

4. A dialogue box may appear with the words "Contact was Added" beside a green checkmark. Click “OK” to close the dialogue box

5. The email address has now been entered into your Yahoo! address book.

Microsoft Office Outlook 2007

1. Open your inbox

2. Open the “Tools” menu and click "Options"

3. On the “Preferences” tab under “Email” click “Junk Email”

4. Click the “Safe Senders” or “Safe Recipients” tab and select “Add”

5. In the “Enter an e-mail address or Internet domain name to be added to the list” box, copy and paste our email address and click OK

6. The email address has now been added to your contacts list.

AOL Mail

1. Open your inbox

2. Navigate to one of our emails to you. Hover over our email address in the “From” section to open up a small dropdown.

3. Click “Add contact” to confirm

4. The email address has now been added to your Contacts list

Google Mail

1. Open your inbox

2. Navigate to an email from us

3. Click on the "More options" link next to the date

4. Click on "Add sender to Contacts list" in the options list

5. The email address has now been entered into your Gmail contacts list.

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I’m having problems signing in. What can I do?

If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up. 

If you can't remember your password, you can use the 'forgotten password' link on the sign-in page to reset your password. 

If you don't have an account you can set one up. This means you have all your order history and details in one place. 

If you're still having problems signing in to your account, please contact us and we'll be happy to help.

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I'm experiencing issues using the website

You can refer to the product page and press deliveries to see what options are available.

We're sorry to hear you are experiencing problems with our website, please see below for some suggestions that should help: 

  • Try opening a new browser session if this doesn't work open an incognito window (Google) or New InPrivate window (Edge)
  • Clear your cache and cookies
  • Deactivate any plugins
  • Check your HTTPS settings
  • Clear your temporary files
  • Try on an alternative device such as a mobile phone, desktop PC, laptop, or tablet. 

Some items cannot be delivered outside of the UK, if you see an error message saying 'The following products cannot be delivered to the country selected:' whist checking out, then we will not be able to proceed with your order. Please remove the item from your basket.  

Please note: If you're experiencing any issues specifically with making a payment, such as during checkout, you may need to contact the payment provider directly to troubleshoot payment errors and check on your account.

If you've tried all the above and are still struggling, please get in touch with our Customer Service team and we'll get this sorted for you. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.

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I'm experiencing issues with the App

We're sorry to hear you are experiencing problems with our App. Please check that you're using the most up-to-date version of the app.

If you find that you're still experiencing technical difficulties, we'd recommend you try deleting the app and reinstalling it. This tends to resolve most customer issues.

If the problem persists, please get in touch with our Customers Service team. We'd need to know more about what device you're using, and what errors you're seeing so we can flag the issue with our support teams. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.

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OFFERS, PROMOTIONS AND COMPETITIONS

We occasionally have offers, promotions or competitions running on our Website and in our stores. This might include offers on “ex display” items which are marked down in price to clear. They may have been a display model in one of our stores and as such may show signs of discolouration, slight marks and evidence of prior fitting. Faults are NOT of a serious or structural nature and are usually minor marks. Some offers carry a maximum quantity per Customer. If this is applicable, this is detailed on the individual offer.

Specific terms may apply to an offer, promotion or competition which will be referenced in any marketing of the offer, promotion or competition and available to view in our Current Promotions.

Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (which excludes the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland). Free delivery offers are sent using Standard Delivery service, please see "UK Delivery option: Standard Delivery". Free delivery offers cannot usually be used in conjunction with any other offer, promotion or discount code.

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