How can we help you?

We’re sorry to hear there are issues with your order. Please contact our Customer Services team within 28 days from the delivery date with full details of ...

We’re sorry there’s items missing in your order. Before contacting our customer service team, please make sure to check your emails as we will notify you i...

Sorry your order or item(s) have been cancelled. If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it...

If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days.  The time might depend on your banks processes. 

Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher. If you still can’t find it, please contact us and we w...

We're sorry to hear there is a problem with your item. Please contact our Customer Services team within 28 days of the parcel being delivered. When con...

We are sorry to hear your item is damaged. If your item has been delivered damaged, please get in touch with our Customer Services team within 28 days from...