How can we help you?

If you are using a promotional code that is currently on our website this can be added in your ‘bag’. All you need to do is enter the promo code in the fiel...

We accept most well known payment methods: Alipay American Express (AMEX) Apple Pay Bancontact Gift Cards Giropay iDEAL Maestro Mastercard P24 ...

Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. Verified by VISA (VbV) and MasterCard Secure Code (MSC) work...

If you are getting error messages when making a payment using a card, please check the following: The address registered on your card matches the billi...

We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation wil...

Yes, Gift cards and eVouchers can be used in UK branches of our Flannels stores as well as online. Certain items ordered from our Brand Partners may limit t...

Yes, credit notes can be used in UK branches of our Flannels stores as well as online. You can use the full or part balance of your credit note. Any remain...

I need to cancel my order Once you've placed your order, the order starts going through the system straight away, so that we can get it to you as fast ...

Gift Card/Store Credit Note Once you’ve added your items to the basket and selected your delivery option you will be taken to the payment section. You will ...

eVoucher If you are using an eVoucher the code and pin can be found in the grey box in the email received. It will looks something like this: If you are ...