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7.1       We are under a legal duty to supply products that are as described to you on our Website and that meet all the requirements imposed by law. In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies: 

7.2       Tier 1: within 30 days of receiving the defective item, you can choose to receive either:

7.2.1    a repair; or
7.2.2 a replacement; or
7.2.3    a full refund.

The Tier 1 right to reject for perishable goods that would not be expected to last for 30 days lasts only as long as such perishable goods would reasonably be expected to last.

7.3       Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).

7.4       Tier 3: if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:

7.4.1    keep the defective item and claim a price reduction (the amount of the price reduction will be determined by us depending on what is reasonable in the circumstances); or
7.4.2    return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods).

7.5       If you think you have received a defective item, please contact Customer Service HERE to return the items back to us including details where possible of:

• Your Order Number
• Product Code/Product Name
• Details of the fault
• Whether you would prefer a refund or a repair or replacement

7.6       We will examine the returned items and notify you of your refund or repair or replacement by email within a reasonable period of time.

7.7       We will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day we confirm by e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).

7.8       Where an item is confirmed as faulty, we will bear the reasonable postage costs of returning the item and we will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. We will not refund any Next Day, Express or other premium component of delivery.

7.9       If you have a query about returning goods, please contact Customer Service HERE.