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Back to FRASERS Ireland

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  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
      Why do I receive a credit note when returning Store orders?

      We have different terms and policies for shopping in store compared to shopping online.

      Unwanted items can be returned to the store within 28 days of purchase for an exchange or a refund issued as a credit note (pending inspection).

      As stated under consumer law, a credit note does not infringe upon your statutory rights.

      This policy is signposted in stores and on your purchase receipt.

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  • Personalisation
    • Personalisation
      Personalisation
  • Stores & Services
    • Store Information
      Store Information
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact Us

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